Source
r/Ebay•
pdsw

Late shipment rate and how to deal with it

Hello,

I got "Transactions that weren't shipped on time" defect this month. It is marked as "Buyer says late delivery".

I checked this order: it was international buyer who has bought my product on Sep. 3rd (Sunday). I dispatched it on Monday Sep. 4th. And the tracking shows that it was delivered 16 days later on Sep. 20th, which is normal for international mail and well below 23 business days eBay promises. When people buy internationally and do not pay extra for express shipping with DHL/EMS/FedEx they should expect two-three weeks of shipping time.

Should I call eBay and tell them about it? Will they remove this defect from my account? Is there any way to prevent this from happening in the future?

Posted Sep 30, 2017, 7:41 AM UTC

08
internets_expert•

Should I call eBay

YES

8
braden343•

I would download your late shipment report and review the dates there. Also keep in mind that if you ship the package within your handling time a late delivery won't be counted.

I think eBay would benefit from being more transparent about what delivery date you are held to.

3
pdswOP•

Thank you for suggestion. The CSV report says that the estimated delivery date was Sep 18, 2017 23:59:59, so the delivery was indeed a day late. But than why it is only two weeks for Economy International. Two weeks is a good time, but definitely not the maximum. Quite a lot of Economy International packages travel more. To some countries the travel time exceeds one month in the majority of cases.

1
trapped_in_a_box•

I just had this issue yesterday on an item I sent that has a shipping time of 2-10 business days, buyer was able to open a INR on day 4. It took a ton of being transferred around but eBay admitted that they were a little optimistic about the shipping time and agreed to hold the case until the full 10 business days are up. Try calling and speaking to the appeals dept. and see if you have a similar situation here - refer heavily to the shipping company you used and their estimated delivery date, and ask why they are telling the customer it should be there sooner than that. I had luck, but it was work.

2
pdswOP•

Thank you. Will do it.

1
whingeypomme•

why should you waste money on ebay's stupid 'late delivery' defects that give buyers even more power to extort money from you? this is just another step down the slope for ebay

-4
funny_bunchesof_oats•

I’m assuming you’re talking about the new Guaranteed Delivery, which is not what OP is referring to at all. They’re talking about the Late Shipment Rate on the Seller Dashboard

3
whingeypomme•

you ASSume wrong.

-2