VA deposited BAH twice
Don't know what to do besides save the money in my account USAA can't do anything about it and I called the VA but they had over an hour wait time. Opinions on how to resolve this asap?
Posted Oct 3, 2017, 12:51 AM UTC
09
Education call center usually doesn't have a bad wait time at all. Try calling them again a 888-442-4551 and let them know to make sure. They should be able to give you advice about repayment.
1
2 hour average this week reported by multiple veterans
1
I dunno then man, I called yesterday and today and got through in like 10ish mins. Keep trying I guess.
1
glad you were able to get through so fast, had a student sit in my lobby for more than one hour on hold waiting.
1
Yes, 1) don't spend the money. 2) send an email inquiry here: https://gibill.custhelp.com/app/utils/login_form/redirect/ask and you should get an answer in 2 or 3 days.
Are both payments the exact amount?
Thanks,yes they are.
Very unusual for that to happen. Send the email instead of sitting on the phone for 2 hours and get lied to - had a couple of my students get lied to today because it was probably easier to lie than actually figure out what the problem was. I had to call up and get an entirely different answer.
The email goes to people with years of experience unlike the telephone operators
Thank you for your help. I just submitted to them so hopefully I'll here from them soon.
Definitely make sure you hold onto that money. They'll get their amount back one way or another.