r/Xiaomi•
_thunder_

Locked out of phone because is asking the password for a mi account that doesn't exist

Issue

I got a Redmi Note 4 yesterday and while I was doing the initial setup, I created a new account accidentally with my phone number. I already had a mi account because I already had a mi band 2. When I realized I had made another account, I deleted it but I forgot to log out of it on my phone. I tried to do a factory reset, but it still asks me for the password of the deleted account when I turn the phone on. What should I do?

Posted Oct 17, 2017, 9:04 AM UTC

132
Arky_PT•

im with you mate. When i got my phone i forgot that i already add a Mi Account, so i made a new one with the phone number. Now i cant merge them together. I afraid one day i will have my phone locked, because i also have to accounts, that i would like to merge.

4
Saki_EUMiBookAir 13 | Mi MIX 2•

Contact Xiaomi Global support at [email protected].

1