FAQ for Metaverse Wallet

Note We released an upgraded version of v0.7.1 of the Metaverse Wallet at 8 PM on Oct 20 (GMT+8).

• Fixed issues with the block height displayed after users deposit ETP.

1. Installation 1.1 What if my antivirus software identifies the wallet package as malicious during installation?
1.2 Can the wallet application run in a 32-bit OS? 1.3 What if the wallet application crashes and closes on its own?
1.4 Your device crashes during wallet installation 1.5 "Page not found" or "Server connection error, please check server status” prompt

2. Account and Login 2.1 “Invalid login credentials” prompt
2.2 Unable to import private key
2.3 The asset balance in my account appears to be empty or lower than your true balance after importing the private key of previous account.
2.4 Lost a previous account’s address after importing the private key

3. Synchronization 3.1 How does the wallet synchronize?
3.2 What if the wallet fails to sync when it is opened? 3.3 Incomplete synchronization 3.4 When is the wallet synchronization completed?

4. Assets 4.1 Your wallet balance appears to be empty or lower than your true balance
4.2 Failed to receive the transfer
4.3 Does Metaverse Wallet charge fees for withdrawal?
4.4 How much will Metaverse Wallet charge when users transfer ZGC or other non-ETP assets in the Wallet?
4.5 Unable to send assets 4.6 “Insufficient balance” prompt when transfering all ETP out of your wallet
4.7 “Insufficient balance” prompt when the balance is sufficient.

5. Videos 5.1 How to download Metaverse wallet: https://youtu.be/FwRajCOgaRU
5.2 How to register the Metaverse Wallet and import an existing account: https://youtu.be/Fezc7zQo7mo
5.3 How to do deposit in wallet: https://youtu.be/wRnecimChrM

For full details, please refer to the blog post.