r/techsupport•
hyperMR

Sleeping and restating PC not working

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I have an issue with my PC, I can't wake it from sleep nor get it to restart I have to hold press the power button for it to shut down then press it again to start.

When I put it to sleep no matter how many times I type on my keyboard or move mouse it never wakes up. When I restart my PC it never actually do, my monitors go to sleep and it never boot up again.

I contacted Microsoft thinking it was a windows 10 issue but they couldn't help me with anything.

I honestly think its an issue with my motherboard maybe something to do with bios but I have 0 knowledge when it comes to it. (the LED lights in the motherboard like the temperature, power and reset button doesn't light up when i have my computer running)

PC specs: Intel - Core i7-6700K / ASRock Z170 Extreme6 / EVGA GeForce GTX 1080 SC GAMING / Windows 10 / EVGA 750 Watt

Posted Oct 28, 2017, 8:05 AM UTC

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