Source
r/gundealsFU•
Hovsky

1800gunsandammo.com - slow, unresponsive

I placed one order 8 days ago, and one 5 days ago. I called a few days after the 1st order, it took several calls to reach them. I asked him to make a change to my order, which he said he did. He also said that the item was backordered, which was not stated on the product page. It was supposed to be fully restocked on Wednesday (3 days ago) and ship shortly thereafter. The change he made has still not appeared on my order page.

Neither order has shipped, and the charge authorization has disappeared from my card. I may actually receive my simultaneous order from PSA - notoriously slow to ship - before this even goes out the door. I have called several times yesterday with no answer, and emailed. I called today - again no answer several times - and left a message that I want to cancel my order.

I won't go so far as to discourage anyone else from using them, but it is highly unlikely that I will again.

EDIT: I ended up buying the parts in my 2nd order elsewhere, and they did remove the payment authorization a few days after I left a message. First order still stuck though.

Posted Oct 28, 2017, 7:02 PM UTC · edited

1722
trachbreaker•

I ordered a brace and a few mags from them and received them very quickly. Can’t speak for their customer service.

5
HovskyOP•

Did the order page update to shipped, and give you a tracking number? Or a shipping email?

3
trachbreaker•

I received a shipping email.

3
Dixie_Actually•

I made an order for two Lancer mags eight days ago, got the shipping notice a day later and a package three days after that.

The day after I got my shipping notification I ordered a Troy flip up sight, haven't heard anything from them since. It's been 6 days.

I won't be shopping there any more.

5
thewrights11•

I'm in the same boat, received my lancer mags. Made a few other orders for a charging handle and cleaning supplies and they are both in limbo.

1
Dixie_Actually•

I got a shipping notification for my sight yesterday evening. I hope your stuff gets to you quick. GL

1
DetectiveChrist•

We have all placed orders lately due to the insane deal. I’ve heard of backorders and would expect so the way it has spread. One of the two orders arrived very quickly and just placed a third. The PMAGs are worth waiting for.

5
HovskyOP•

Thing is my second order is a stock and buffer kit, no pmags there.

2
utahman11•

Ordered a week ago, emailed to ask about the delay and no response. Not impressed

5
Benja455•

I am also having this issue. I placed an order last week (like everyone else) and now both orders are sitting “unfulfilled.”

I called during business hours - no answer, left a message - no reply. Sent an email today. I am unlikely to order from them ever again.

For the record - I did not order PMAGS, I ordered a few other fairly common items (including other Magpul gear).

4
HovskyOP•

Same here, on all counts (2 orders, unfulfilled, not pmags, calls, emails).

3
Benja455•

Yeah, if they continue to blow me off much longer I’ll issue a charge back.

2
Devilice34•

I placed order on the 21st still sitting unfulfilled. I talked to a guy said they didn't expect such a larger amount of orders due to the sale + code and was more than they could handle. Said they was on back-order and awaiting shipments so they can send out orders. He told me i should receive mines no later than friday.

4
[deleted]•

[deleted]

4
Abeham•

isn't that guy on reddit?
I feel like I just bought (er, paid shipping) some magic gun grease from one of his comment links.

3
KfactorK•

That's u/DallasCB, but they are unrelated to 1800gunsandammo.

1
Abeham•

ah shit, yep.
checked email, 1800guns was the 2for10 pmag sale. it all makes sense now

2
from_de_dust•

Just got my 40 round pmag that was $8 a little while ago today. Took a little bit, but no complaints.

3
iwannamk25•

Got in on the 2 pmags for 9 dollar shipped deal. My package was shipped the next day and I had a tracking number in my email. No issues whatsoever.

3
turnoffable•

Just another single anecdote...

I ordered my 40 round $.83 mag ($8-ish after shipping) on 10/21 (Saturday) and I had it in less than a week.

I even got an email when it was shipped, when it was out for delivery and delivered.

I used a privacy.com card since I got burned on another (not PSA) post on gundeals last year.

3
stansy•

Made 3 separate purchases during the $15 rush for lancer mags, have received all 3 packages.

Although I found out the BAD lever doesn't fit on my lower so I guess I'll find out how they are with returns.

2
thewrights11•

First order from early last week shipped and arrived in 3 days. Placed 2 more orders Thursday (not mags). Hopefully they won't be too slow.

1
TJ_Fletch•

Have made 3 orders with them. 2 received and 1 pending (ordered late last week so no biggy) They are a little bit slower but I figure with the rush they got from Reddit backed them up.

I did have to send an email to them about my account and that took two tries and several days to fix but it was taken care of.

1