160+ unstable ping during high usage hours. Customer support says that is normal and blows off the issue. (Missouri)

What do I do?

This isn't even as bad as it gets. From 3p.m. to 1a.m. every weekday and worse on the weekends-

tracert below if anyone cares for it-

• 1 <1 ms <1 ms <1 ms modem.Home [192.168.0.1]

• 2 113 ms 132 ms 134 ms mo-76-0-0-1.dhcp.embarqhsd.net [76.0.0.1]

• 3 109 ms 131 ms 134 ms mo-69-34-117-108.dhcp.embarqhsd.net [69.34.117.108]

• 4 114 ms 118 ms 118 ms 208-110-248-130.centurylink.net [208.110.248.130]

• 5 120 ms 126 ms 127 ms bb-dnvtc056-jx4-02-ae2.core.centurytel.net [206.51.69.201]

• 6 * * * Request timed out.

• 7 148 ms 145 ms 143 ms dvr-edge-15.inet.qwest.net [208.168.152.74]

• 8 179 ms 188 ms 190 ms 72.164.247.142

• 9 143 ms 147 ms 139 ms 72.14.234.57

• 10 125 ms 136 ms 141 ms 216.239.48.211

• 11 158 ms 156 ms 151 ms 209.85.251.138

• 12 157 ms 155 ms 154 ms 72.14.232.71

• 13 157 ms 155 ms 152 ms 209.85.241.122

• 14 156 ms 155 ms 113 ms 108.170.244.1

• 15 135 ms 149 ms 156 ms 209.85.248.161

• 16 * 138 ms 156 ms ord31s22-in-f238.1e100.net [216.58.216.238]