Warranty Repair on Galaxy S8
So I bought a Galaxy S8 outright several months ago, and it quit charging, no water damage, bad cables, chargers, etc. Samsung is telling me I have to mail it in and wait 14 days to get a refurb. Has anyone else had any experience with this? Really doesn't seem fair to pay so much for the device for it to quit working, and wait 14 days for a refurb. Also do not have a phone to use in the mean time.
Posted Nov 17, 2017, 10:02 PM UTC
25
In general, Samsung's policy is to repair not replace, so they generally don't hand out refurbs. Have you tried involving your carrier if you bought it there? I know a decent amount of them will lend out a temp phone.
I will ask them. So they just repair your device. Does it maintain the water resistance?
Not entirely sure if it's a super strict policy, but I asked about the gap between my screen and the frame. They just said they could repair it if I really wanted to, but they don't hand out replacements regardless. They will retain water resistance. Authorized repair shops get some weird ass machine from Samsung to do the water resistance.
Yeah that's what I was thinking. Something that probably heats the adhesive while applying proper pressure and vacuum or something. Thanks for the info.