Samsung Warranty Center Sucks!

On 11/17 I sent the phone in due to a charging issue. They replaced the charge dock under warranty. The phone failed QC 3 times before they sent it back to me. I received the device back with the Camera Lens dirty / smudged / foggy from the inside.

On 11/24, the day I received it back from the first ticket, I shipped it to them again, due to the Camera Lens issue. I attached a sticky note with arrow pointing to the issue, and wrote them a nice letter which I included. Last night, I got a notification that the device was repaired. I contacted Samsung to ask for an update on the ticket. The rep informed me that they cleaned the lens and removed the smudges / cleaner that was left inside, and that I would receive the device today.

On 11/29, today, I received the device back, and, Surprise!, same issue with the Camera Lens. I read the notes I received back, and they literally didn't do anything with the device. I just finished sending it back out for the 3rd time. Again, I included a nice letter and also attached information to the device (see below for photos). I have contacted Samsung USA Twitter, Samsung USA Facebook, Samsung Executive Customer Relations, and now we wait for round 4.

Picture album of issue: https://imgur.com/a/E4xA1

Edit: Well looks like it will be going back a 4th time... the current repair log is the same as the 2nd. Unbelievable. https://imgur.com/a/gZseM