I dont know if its that you guys are overworked or what. But some of you all don't even try. Last 5 packages I had that were delivered by courier were either late or somehow delivered to the wrong person. At least when the UPS guy doesn't want to walk up to my apt he drops it off at the apartment office. Couriers just give up and go home.
Posted Dec 4, 2017, 7:09 AM UTC
I'm not sure if this is in their delivery policies or not, but every time without fail that I get a package delivery via Amazon courier, they never ring the doorbell. The only reason I know it's always them is half of the time I'll be home anyways, I'll hear them walk up and leave the package on the door, and just run away.
Not policy, I will say that many doorbells are just a small button the same color as the wall, shoved between 2 bricks, real high or low or 3 feet away from the door.
That being said, the doorbells on the cookie cutter houses usually have some contrast and are predictably placed as well as the Ring doorbells. So when I was doing AMZL, I would drop the package and press the doorbell so long as it was easy to find.
Drivers can get fired for missing packages, so usually it'd be in our best interest to make sure your package isn't stolen.
Thanks for the perspective. Have a happy holiday season!
The only issues I had with AMZL was when their map had my address in the wrong location. Since I contacted the map service to have it fixed, the only issue I have is that they often leave it at the office.
Also, have you provided a gate code if one is necessary?
Check your address on this website
That's what their in-app navigation is based off of, it can be pretty terrible so I personally dont use it, but I'm doing PrimeNow deliveries.... its much easier to put 8 addresses into my routing software than to put 60 which is pretty normal last time I did AMZL.
I live in some condos and there's an apartment complex right next to us. I had a package marked delivered by Amazon but it was nowhere to be found. After a few days of bugging Amazon about where the package was, I figured I'd bug the leasing office at the apartment complex. What do ya know... it was there.
I was definitely in contact with Amazon about it. After being told to just wait, on the 2nd day they started an investigation. The following day is when I decided to try looking at the neighboring apartment complex. I let them know I found it and where I found it. That was the first time this kind of thing happened, so I was surprised.
Curious, did they mark it as being delivered to the office?
It was marked, "Left in mail room." The thing about that is there is no mail room where I live. So I had no clue where it meant.
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I have noticed a lot of lost packages messages on Active Building lately. If they're not immediately left at the leasing office, they're dropped at random apartment doors. Sucks because we used to get stuff delivered directly to our door in a timely manner. UPS and Fedex still seem to be getting it done right.
If its small, ship it to a locker. Otherwise its another call to logistics..
Tell Amazon, no one here gives a fuck. I haven't had any issues with them at all, so maybe you're just fucking stupid and can't order correctly.
My problem with the AMZL guys is that they show up without any visible identification that can be seen from the window or peephole. Why can't Amazon require this of drivers and give me an easy way to report when thats not the case? I don't generally answer the door if someone shows up unexpected but these guys will knock and knock and knock and knock rather than leave the pkg at the threshold of the door. Not sure if that is a tip strategy but doesn't work for me.
They're contractors, even if amazon chose to supply a uniform or other identification they can't require the contractor wear it.
But also, they have a crap load of drivers, some do a single shift to never return... I dont think they want all the extra expense.
I understand all of that but I'm going to guess that most of us do not want what appears to be random strangers showing up at our doors. I'm sure it can be a policy but you are right re: enforcement.
Legally, they can't even have that policy if we're to be considered contractors.
Uber has been sued for treating drivers like employees, and lost. So now they've stopped enforcing things like minimum acceptance rate, otherwise they might be sued again.
As a contractor we are only to be offered work, we choose (for the most part) if, when, and how the work is completed.
Nothing personal. I'd rather a drone just dropped it in the driveway and sent a text letting me know something is there now.
No worse than the post office. I have to reorder my dad’s xmas gift. They delivered it god knows where and whoever has it kept it.
Agreed. Had two packages delivered by USPS to our neighborhood cluster mailbox and both time they forgot to give us the key for the larger package mailbox. Had to wait over the weekend because the normal mail carrier was sick and their sub didn't know what was going on.