Coinbase Support Said They'd Esc

Has anybody had to deal with Coinbase Support? My account was locked and I am having a hard time working with them.

This message is from 1/10/2017 and I have yet to hear back.....

Hello, and thanks for reaching out.

I’ve taken a look at your account and it appears that you are not currently eligible to create a purchase order. This restriction may have been applied in error.

I’ve just escalated your case to our subject experts who will be completing a review of your purchasing eligibility shortly.

You will receive a notification email if we’re able to restore your purchasing ability. Please note that while these reviews are typically completed within 4-5 business days, it can sometimes take longer depending on our current case volume.

For security reasons, Coinbase cannot guarantee eligibility for every account. If your account has experienced chargebacks in the past this, as an example, can impact your eligibility.

Thank you for your patience and understanding as we complete this review.