UPDATE on WEX problems

Hi everyone, After succesfull verification and some help from support, I am stuck. I want to change my email because I don't receive confirmation emails anymore (old email lost). I wrote to them with any info required and they're silent. If they answer, they're using a bot or something. I can't withdraw my money. Did any of you have similar problems? I have full access to my account and I am verified. They wrote on their FAQ full procedure to change an email, so I've sent to them any required info. Does everyone who lost their email should abandon their money on WEX exchange and just go away?