Help needed account hacked $200 worth of charges made.

So no idea how this happened, I don't click on stupid links that are shady. I never save my payment options to accounts but I must have accidentally saved it. Bought the standard save the world in Februrary and I play it off and on with friends. Today I get emailed thanking for my purchases. Some one upgraded my standard to deluxe and then deluxe to ultimate, so that's $200 gone and well I kind of need that for my car payment.

Already changed my password, noticed now they have 2 step so I turned that on. Sent in a unauthorized purchase form and a ticket though been seeing people here that the customer service is broken. With 3 different tickets sent in I have yet to get a automated response from epic giving me a case number or that my ticket has been submitted.