Why is it that one trip may have the details of the ride in the fare tab and another may not.
For instance this morning back to back trips, 1 showed the price per mile and hour and the other did not. Both were uberX trips.
Posted Mar 16, 2018, 7:09 PM UTC · edited
Look into fare details.
I recently noticed that my 3x trip doesn't have them itemized, recalculation didn't show that I've been ripped off in terms of mileage and time, but pax paid 60% more than I received.
It's the same there as well. Missing the per mile and per min rates. Just wondering what could have caused that.
I have this feeling that it may have something to do with crossing over to a county that pays a different per mile and per minute rate. The first ride is from SD county while the second is from LA. The third that I took does show the proper information. So maybe its just a bug that if you cross from one to the other the first ride you take may not show all of the information.
In my case nope, was just to the next small city in the same county in the same suburb.
Screenshots will help.
Sorry, heres a side by side. https://imgur.com/gallery/LeUxR
Thanks. Looks like a bug of the app, you might want to report it to the support.
The itemized data should be accessible either in "fare details" (usually not, because "we have troubles reaching servers") or via web profile.
Hey. This thread needs a bump. I noticed the same issue with the app a couple of weeks ago, some trips don't show the per mile and per minute rates. I asked customer support about it, citing a trip as an example, but I guess I didn't use the right language because all they did was tell me the rates for that trip, and tell me that I can find the information on their website. But this is not what I wanted. I want to know how we can verify the rates for each trip in the app? Why do some trips show the rates and other trips do not? Is Uber doing something fishy? Need answers. Here is an example, two trips nearby NOT in another county, around the same time. One shows rate details, the other doesn't. The rates are not shown in the "Fare details" page. https://imgur.com/a/GwEUE