Source
r/UPS•
Flyboy142

UPS nearly destroyed my computer in shipping, how likely is it I can be compensated?

So the computer is bad. Like, really, really bad. I'm amazed it still works, nothing sits well in it, the hard drive was broken loose and thrown about the case. The thing looks like it was dropped/kicked hard with a massive dent on one side - the panel barely even stays on. I took pictures when it arrived of the mess.

The case itself is worth at least 50 bucks. Is there any way I can get some compensation from UPS?

Posted Mar 19, 2018, 6:09 AM UTC

211
buffcarrottop•

You'll have to go to the person who shipped it to you.

3
Flyboy142OP•

What? Why? It's a close friend.

1
buffcarrottop•

Usually the shipper has to initiate a claim, also all boxes have an automatic amount of insurance, it's either $100 or $150, I can't remember exactly though.

1
GaSpartanBO55•

It's $100

1
Palteos•

If you bought it you're gonna have to contact the merchant and have them file the claim. Also how did the shipper package it? Was it adequate? Because if it wasn't that's the first thing UPS will argue when a claim is filed.

2
Flyboy142OP•

It's not a merchant. It's a friend from far away that shipped it for me. The packaging was fine, the box itself was punctured.

1
GaSpartanBO55•

If it is packaged correctly then your computer should be fine. Most shippers don't do a good enough job with packaging and it can cause problems. Amazon is the world's worst at packaging things, but we always get blamed for it. One piece of cardboard paper and one strip of tape is NEVER enough, I don't care what it is in the box. The more cushion you can add to press out against the box, the better. But like Palteos said the first thing that will come up is whether or not it was packaged correctly. Also whether or not the shipper or UPS was the one that packaged it, if it was your friend then UPS will know because it shows up who did the packing. Don't let that discourage you tho, it all depends on numerous circumstances, but most of the time UPS will reimburse the shipper(so you wouldn't get paid, your friend would). Also depends on whether your friend got extra insurance on it. In the future if you ever ship something and it's over $100 make sure to put it's worth and get the insurance, it'll add a few dollars to the shipping but not a lot. I think the most I've ever seen was like $15 and that was for a package that was worth over $10K and was being shipped from GA all the way over to CA. So it's worth it to add the insurance if it's worth more than $100.

1
businessfreakt•

Go to the person you bought it from so they can file a claim with ups for the value of the item, if you cant then youll have to file a damage claim with ups yourself.

1
OldHoster•

As trashy as UPS is you will have to sue them, but you are likely to get full value from the judge.

-3
EpicThotSmasher•

Trashy? How so?

2
OldHoster•

In the past two years I have had to sue UPS twice, once for a box that was "improperly packaged" and they had crushed a pelican case and the other package which they lost entirely. They lost one case because they were too lazy to show up and then appealed it so they could drag out payment. Yep trashy.

-2