quarl0w•

Still cannot actually sign in to this update.

https://i.imgur.com/GB1eGEt.jpg

#EDIT: After working with Ecobee support the issue has been fixed. I can sign in now, no longer getting the internet connection error.

8
dassub•

I have that exact same problem on my phone right now. Reinstall didn't fix it. Interesting thing is it works on my wife's phone and my tablet. Never had any issues before this.

4
Marzie247•

Same issue here.

3
UmbellateSaxhorn•

Can't even sign in to the webpage to access the device. Seems like everything is broken now. On my phone the device is there, but it shows as unregistered so I can't control it.

2
MiamiC70•

I get nothing but black screen as it tries to access device and nothing happens. Way to go Ecobee this is an awesome April Fools update.

1
[deleted]•

[deleted]

1
cswelin•

What device do you have? and android version?

I assume you’ve tried WiFi and cellular?

1
quarl0w•

Samsung Galaxy Note 8 running official AT&T Oreo.

Get the same error on WiFi and Cellular. I have a PiHole blocking ads at home, but there are no blocked queries that I can see.

1
cswelin•

Thanks I’ll try to pass this info on to someone. I run Pihole myself with no issues, so we can rule that out.

1
quarl0w•

I contacted ecobee support a few weeks ago with the first version 6 update. They gave me a ticket number: 745155.

1
SomeGuyNamedPaul•

It's back up.

1
quarl0w•

The site is back up. And I can access it through Ecobee Wrap and SmartThings. But, the official ecobee app still gives that error.

It's been doing that for weeks, since the last major update. Ecobee is aware, and it is happening to some other Android users.

2
IWIKapps•

I'm going to try it today and tomorrow, hopefully it works with 2 devices. (if one leaves it remains home, if both leave it goes away, etc)

6
jerstud56OP•

Let us know and more importantly ecobee know whether or not it's working.

Edit: please note I'm not an ecobee employee just a regular consumer using an ecobee3

2
IWIKapps•

It set itself to away when we both left this morning. Make sure it goes back to schedule when we get back. Make sure tomorrow if just one of us leaving works

1
cxseven•

Any updates? Does it work if one person stays home?

1
IWIKapps•

It didn't work at all. I ended up doing it and some home lighting automation through IFTTT

1
ReadItWithSarcasm•

I’m still waiting for a clock on my thermostat’s home screen.

4
jerstud56OP•

https://i.imgur.com/PmCmu6U.jpg

Just email them asking for the ecobee 3 beta

https://i.imgur.com/WIJVNvT.png

2
fixed_gear•

Re: geofencing Doesn't seem to be working for thermostat groups. Seems like they still haven't restored all functionality.

3
chick_repellent•

Doesn't seem to be working at all for me with only one thermostat either

1
enkafan•

got this update this morning. I don't use geofencing so I can't report on that

2
jerstud56OP•

Yep same update

1
ziggie216•

I hate the internet today.. was clicking this post and expecting "just kidding we didn't fix it!"

2
jerstud56OP•

Ha sorry when I uploaded it I wasn't even thinking about April fool's.

1
Touz604•

When will you guys add the frost control humidity level (in percentage) in the mobile app? It's utterly frustrating to have to go to the thermostat to know the set humidity level of frost control. It's not a set and forget feature because it doesn't work properly half of the time, so we have to get check it often.

1
jerstud56OP•

I'm not an ecobee employee so not able to answer sorry

1
Touz604•

Sorry, by your response I thought you were 😉 my bad

1
cswelin•

Ill poke a few people, no promises :)

2
jerstud56OP•

No problem I just uploaded it from the play store for other people to download

1
sammyakaflash•

Why am I blocked from the ecobee facebook page for writing a negative review?

1
jerstud56OP•

Sorry I'm not in anyway related to ecobee, just a regular consumer. You'll have to ask them directly.

1
Ecto_88•

I got the new app update for iOS but don’t see the geofence option?

1
jerstud56OP•

Not sure if it came out for iOS I'm just a regular consumer and only use the app on Android.

1
LucidityLoL•

Should I uninstall IFTTT and life360 then?

1
jerstud56OP•

I'm not an ecobee employee but I suppose you could disable them and see if it causes any issues.

1
HappyGummyBear7•

Still have the issue where it says my equipment is running when it isn't but at least the WiFi nags are gone.

1
jerstud56OP•

How does it nag you? I'm not an ecobee employee btw. A lot of of people have thought that for some reason.

2
HappyGummyBear7•

I kept getting the disconnect pop-ups whenever it lost connection to my Ecobee.

It would launch the closed Ecobee app to do it - even if I was in the middle of using my phone. It was quite annoying.

1
jerstud56OP•

Interesting I've never seen that come up before. I was surprised to see the ecobee app notify me the humidity was low at my house today it hasn't ever bothered to tell me even though it happens daily.

2