[Help] Update removed face recognition unlock

Help

I updated my phone overnight last night, and now when I unlock it I get the following message:

"Enter your pin as required by the security policy instead of using face recognition"

I went into security settings and face recognition was enabled. Turning the setting off and on again didn't help, and neither did restarting the phone.

I googled the error message and it looks like there have been similar problems when using apps that automatically lock your phone, but I'm not running any of those.

Does anybody have any ideas? Thank you in advance.

Posted Apr 2, 2018, 1:31 PM UTC

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[deleted]•

[deleted]

1
shadowawayOP•

I am logged into a work email account, but I was able to use face unlock with this same account before the update.

1
reputablepandaS8+•

Oreo now randomly requires pin if the face unlock features haven't been used after x amount of time. It's to prevent law enforcement from getting into a phone of a deseaced person

1
shadowawayOP•

When I put my pin in, it doesn't then let me use facial recognition afterwards. The whole facial recognition function has just stopped.

1
GiowrdS8•

Iris unlock is so much better.

1