Source
r/RequestNetwork•
baslabee

Request and Shopify: The experience so far

Feedback

So today we have implemented Request Network to our Shopify store and I want to share the experience with you guys (and girls).

  1. The setup was incredible easy. I have a little bit of coding skills but I had to use none. Just a really easy 3-step guide to setup.
  2. When Req was setup I recieved two payments for some Request Merchandise ( duh :') ). One customer got an error: the customer placed the order and the Pay with Request button was not showing. The second time the problem did not occur. The other payment went smooth in terms of ordering. Only downside is that the customer gets to chose the gas price. I now have to wait 1.5 day because the customer selected 1 gwei. I don't blame the customer for choosing the gas fee but now I have to check the payments manually because I can't start with manufacuring the product(s).
  3. Customers can order and can decide not to pay so I need to check all orders manually. It takes time and it is annoying because I have cancel some orders manually. I keep a record of people who deliberately not pay. I asked Adam about it and he responded nearly immediately (like always) and he said that when Request is an official Shopify app the payment will be before the order.

So in general, it would be great if Request Network will become an official payment through Shopify, because with the orders and payments now it is not so easy for a shop to manually monitor all payments. A good thing is that you can pay directly via Metamask, Mew and that it is feeless! My other crypto payment processors always charge a fee.

Btw, from every dime spend in our webshop all goes back directly in the market (and a lot of Req) so you basically help to increase the price when you buy a product from our store ;). Also we (me and a friend of mine) are big fans of req and hodl a lot of req so (obviously) we made some Req designed merchandise.

For the interested: https://crypto-bird.store/collections/request-network

TLDR: Request is awesome

Posted Jun 3, 2018, 6:28 PM UTC

17130
AdmREQModerator•

  1. That's great to hear.

  2. Shame about the error, I was pushing up some code last night for around 3-5 minutes, it might have just landed awkwardly during this time. I'll keep an eye on the error logs. Also, I'll add some info from ETH gas station of the order to tell the customer what is minimim safe GWEI amount for gas.

  3. It's the biggest issue with the app right now but there is absolutely nothing I can do without the team getting approval (like you said) - let's hope they hear back soon as I'm determined to make all of my apps the best / most seamless in crypto.

Thanks for testing out the app and as always thank you for your invaluable feedback.

62
baslabeeOP•

Awesome as always Adam.

16
Mirzaak•

What a warm and workaholic guy you are. I wish we had more people like you developing projects

13
stevewonderburg•

You're a champ.

7
OogieFrenchieBoogie•

I was pushing up some code last night for around 3-5 minutes, it might have just landed awkwardly during this time

Hmm , sorry to be the killjoy here, but do you push code straight to production ? You have no CI setup ?

You're scaring me right now

3
AdmREQModerator•

I use Travis. The downtime last night was due to a server upgrade.

6
OogieFrenchieBoogie•

Ok gotcha

2
9Emma9•

Adam, the hero the crypto world needs! thanks man.

2
baslabeeOP•

Update: the order with the 1 gwei is automatically canceled because the payment was not captured. Maybe it is an idea to set-up a message that you need the recommended gas amount to order.

21
MoonheadInvestor•

Yeah it would be nice if the merchant can set the gas price kind of like shipping options. (Obviously in layman terms like 1 day, 1 hour) Expedited, normal and what not.

1
Fusion8Investor•

Ok, so I just purchased a REQ T-shirt from the store. This was the first time I've loaded my metamask with ETH and the first time I've purchased anything with crypto, so it took a couple tries, but in the end it wasn't bad at all and in the future it'll be much easier (easier than filling out credit card info for sure). Just a couple quick comments. I realize you may have no control over this, but maybe if u/AdmREQ reads this, he can respond.

  1. When given all the payment methods, Request Network has no logo beside it. I think this really cheapens that payment option. If I hadn't gone to your website with the specific intention of using Request, I probably wouldn't have chosen it as my option as you have several very viable options already available for payment methods (with pretty logos).
  2. This has already been addressed, but the current payment process is completely counter-intuitive. After you've selected which item(s) you want to purchase, you fill in your customer and shipping information like normal, but when you select your payment method and choose "Request Network," you are not required to do anything with crypto until after you review and complete your order. Only then are you prompted with the "Pay with Request" button, at which point you can pay with MetaMask. As I'm not tech-saavy, I'm not sure if there are other ways to pay other than MetaMask, but it made it very easy to pay. This whole process threw me for a loop. I realize I'm beating a dead horse because you and Adam already covered this, but I cannot stress enough that getting official REQ approval by the REQ team in order to "fix" the payment process would help out with adoption. I can imagine many people not as motivated as myself stopping at some point in this process and giving up or paying with an easier option (like a credit card).
  3. When choosing the amount of gwei to pay for the processing, the default is 1. I wouldn't have upped that value if I hadn't read that it was going to take 1.5 days for a previous transaction to go through. I chose 7 gwei (about 1 USD) just to speed things along, but you might want to consider listing a preferred gwei value on the website for anyone using it to help guide them. Just a thought.

All in all, it was a fun experience and I can't wait for my t-shirt!

9
AdmREQModerator•

Hey Fusion, really appreciate you testing out the app :)

  1. Once again this is purely down to a limitation of not being an official app, I can't add anything apart from text in the payment option fields. Any HTML is just rendered as text. When I get approval I can add some fancy logos / buttons.

  2. It's the biggest issue with the app right now but there is absolutely nothing I can do without the team getting approval (like you said) - let's hope they hear back soon as I'm determined to make all of my apps the best / most seamless in crypto. I was debating for a while whether I should actually release the app because of this. As an additional work around I have updated the installation wizard / blog post so store owners can some extra text when the Request Network payment option is clicked to inform the customer payment is made after clicking 'Complete order' like so: https://imgur.com/gV34oGk

  3. I've spoke to the team about this and they are going to change the way GWEI works on the app and have the default as the lowest safe gas limit. I'll also add the same info next to the 'Pay with Request' button later today :)

Thanks once again, I really do appreciate your feedback.

7
korgijoe•

Great points, should definitely key in u/AdmREQ on this feedback.

4
PuppetPatrol•

I'm definately gunnu get a request T over the next few days and will let you know how it goes - just had a little play about on the site and it feels slick and professional

6
baslabeeOP•

Thanks! If you have any questions just ask me :)

5
k1r0vv•

gj guys.

5
baslabeeOP•

Thanks to Adam!

3
iamalex_•

I wanted to leave a post on the Shopify forum to encourage them to put Request as an official alternative payment system on both their website/wiki and in the dropdown list for shop owners. Didn't do it yet tho, maybe if you guys can do it too it'll help shopify to notice us (if my way is a good way)

5
baslabeeOP•

I allready send support a message that merchs really want to use an official Req app :)

6
iamalex_•

Perfect! I hope that'll be enough? Don't want to spam them either.

2
baslabeeOP•

I think the more the better hèhè.

3
iamalex_•

Alright haha, I left a feedback on this page that they must add Request as an official alternative payment method: https://help.shopify.com/manual/payments/alternative-payments/cryptocurrency And here for an explanation on the forum https://ecommerce.shopify.com/c/payments-shipping-fulfilment/t/post-your-gateway-requests-here-136389 still have to do that one, I can wait a bit so we dont all do it at the same time lol

3
baslabeeOP•

Update: first of all, thank you guys for your massive support and for trying out the plugin. I now put a message before you place the order with Request that you the recommended gas fee is recommended and that you have to click extra on the ''pay with request'' after ordering.

Another remark/question: is there a difference when paying with mew and with metamask? I have one customer where the TXhash appears as a note in the order but the hash can't be traced on the network whatsoever. Third time we are trying now.

3
MoonheadInvestor•

Fyi: For those who are curious about the Shopify wait time. I’ve submitted a handful of apps and it takes anywhere from 1 week to 3 weeks from what I’ve experienced.

3
sch77•

How does it work legally to accept crypto payments in your store?

1
baslabeeOP•

In what context do you mean? Taxes?

1
sch77•

That too. How you report sales? In crypto or you have to exchange it?

1
baslabeeOP•

Our administration is in $ so even if somebody pays with different fiat or cryptocurrency our administration system will export everything automatically in dollar. After each quarter we convert our dollar revenue in euro (we are based in the Netherlands). We have a different funding jar for taxes and such so that we can spend each dime from revenue directly back in the cryptomarket. :) It is not forbidden to accept cryptocurrencies here as long as you pay your taxes in € and on time.

5
baslabeeOP•

Update: if you use the brave browser with Metamask, payments won't get through! The payments will be on hold. If you use metamask please use the chrome (Metamask) extension :)

1
Fusion8Investor•

Really? I used Metamask in the Brave browser and as far as I know, my order (the second one) went through. It is order #1034. I received an email from your company saying the shirt was on its way and it has a valid tracking number. The ETH in my metamask account is less than what I charged it with (by the right amount), so I’m pretty sure the payment went through.

1
baslabeeOP•

Maybe it is random hmm.. See more people having difficulties with brave + metamask so I thought that should be the problem. And your order (#1034) is all good! Thank you :)

1