Source
r/labtech•
bayridgeguy09

The Automate Control Center is a Buggy Piece of Crap

I cant say how much time ive lost in the past 2-3 months since the upgrade to 12. The Control Center constantly crashes, it freezes, it closes without warning.

Today alone ive had to reinstall it twice. Even the uninstall procedure doesnt delete the tiems in the Labtech Client folder in program files. WTF LAbtech this is supposed to be getting better not worse with every release.

Just now it locked up on me when i tried to view the services for a client machines. Didnt time out and say sorry couldnt load that please try again, just straight up crashed, and now it wont load at all, the green circles dont move after clicking login.

Looks like im going for my 3rd reinstall today.

Support is useless, anyone have any ideas here?

Posted Jun 8, 2018, 5:27 PM UTC

1213
Metsubo•

Ive never had to reinstall the client. You sure you guys don't maybe have an overaggressive antivirus? Is there anyone managing your a/v alerts? I know when we first started I had to add in a ton of exceptions to PUP filters and malware filters because i was getting spammed to hell with antivirus alerts

6
grdlock•

Haven't had any issues since upgrading to 12. Definitely not sharing your experience.

4
HereComesCthulhu•

Insteas of reinstalling the whole client, delete the cache folder in c:\programdata

4
HereComesCthulhu•

You still shouldn't have to do that so often but it's quicker than a reinstall

2
bayridgeguy09OP•

Forget about trying to delete tickets, last night i tried to delete about 1000 tickets that were sitting around since last year as no one at my new place was managing Automate.

8 crashes, 2 reinstalls, and a database so locked up that servers started showing up as offline because the database was timing out.

Do they actually test this stuff before they put it out? This cant be as good as it gets.

1
devpsaux•

I can at least help with this as we paid CW support to show us this. Go to your Automate server and Scripts -> Maintenance -> Tickets -> Ticket Finish By Ticket Number

Enter the start and end numbers under parameters and hit OK. It will execute a script in the background and mark all those tickets finished without crashing your control center.

4
HereComesCthulhu•

Are you cloud hosted? If so speak to CW support, your server is probably under resourced. Lag on db queries really pisses the control centre off

2
gdhhorn•

Forget about trying to delete tickets, last night i tried to delete about 1000 tickets that were sitting around since last year as no one at my new place was managing Automate.

SQL is your friend.

1
superwizdude•

i'm totally with you brother. we've all had such a shit experience with automate since version 12. every time there is an update, it screws up and i need to re-install by hand. on the last two updates, if you leave automate open for 24 hours, all sites/machines disappear from the list when you refresh. i'd never had this problem before.

today i'm stuck with "refreshing" after the update i just received. i've removed/reinstalled/rebooted and it's still not working.

since it went from labtech to automate, it's been a big downhill slide.

it also seems to get slower and slower with every release. i struggle to use it for more than remote control as it locks up all over the place.

i thought it may have been my machine, but recently i got a brand new pc which was completely freshly loaded. i still have all the same issues.

i'm personally depressed that connectwise bought this product and broke it. now since it's part of the connectwise family, management won't entertain me looking for an alternative rmm.

connectwise needs to get their shit into gear and fix this. i'm starting to really hate this product and it affects my productivity massively. i live on automate all day as i work at an msa and need constant remote control capability to my clients machines.

today i am totally crippled. support appears to be not available. i assume this is because of my timezone (i'm in Australia).

​

1
lkopari•

My company just switched away from Automate :)

0
SirJamus•

is Away another new product from ConnectWise? /s

1
lkopari•

Yeah it’s great 😌

1
taajic•

To what?

1
lkopari•

NinjaRMM. It’s a little simple but we just want to be able to remotely access systems, patch systems, schedule reports, and run scripts. Super SUPER easy to use and stuff just works.

3