Mandatory training videos, you say?

L

I do tech support for a medium-sized retailer.

About a year and a half ago, we got a new boss. Old boss was an incompetent asshole, so this was a good change. At first, new boss seemed like a breath of fresh air.

Then, as many new bosses will, he started changing things.

There was a lot about the department that needed to be changed; old boss' mismanagement had left us undertrained, understaffed, and incredibly disorganized. But new boss' changes didn't stop at the necessary, he started feeling the need to replace things that did work just because it wasn't what he'd had or used at his previous job.

I'm sure you all know the type.

One of the changes new boss made was to sign us all up for a training website where you watch videos and take practice exams. Now, this site costs a moderate amount of money to sign up for, so he added a requirement of 5 hours of training videos a month, which we do on the clock. All of us were fine with this; it gave people a break, and many of the video training tracks are certification training.

Then one coworker quit. And it took forever to replace him.
Then another coworker quit. And it took forever to replace him.

Suddenly, our workloads had shifted. We'd lost two people who knew the systems inside and out, and gotten two noobs. On top of that, one of the two had been a sysadmin, who we discovered had been screwing shit up for months, and we only discovered the damage after he'd left.

This on top of all the unnecessary changes new boss was making left us very short on time. We had to prioritize helpdesk tickets and users, of course, and right below that was all the projects new boss had heaped on us. Training videos dropped to the absolute rock bottom of our priority list, and for several months were completely overlooked, by us and boss.

Then, last month, boss realized that we weren't watching our videos. He sent out an angry email reminding us that we need to watch videos, and picked our 4-5 training courses for each of us to watch and take practice exams on. He decreed that these were mandatory, and needed to be a high priority.

So, we immediately, like good little workers, dropped everything else to watch training videos.

Supervisor, our network supervisor who is technically between Us and Boss, walked out of his office to find no tickets being worked on and 11 techs watching movies. He stormed over and demanded to know what we were doing. We pointed at Boss' email. He told us to get back to work, and went and raised hell with Boss.

We thought that was the end of it. Then, a week later, another angry email, this time with another mandatory training video for all of us on "Communications". (Turns out being overworked makes techs a bit short tempered...) He stressed, in 24-point red font, that this video series was Mandatory with a Capital M, and a Priority with a Capital P.

I added up all the little courses that he'd assigned me. This didn't come out to a few hours of training, oh no.

The courses he'd assigned me to take came out to over TWO HUNDRED AND FIFTY HOURS of videos.

So I sent out an email, ccd to the whole department.

"Hey, Boss? That's a lot of training videos. There's no way we can watch them at work and still get our tickets done. Can we clock in and watch them after hours?"

The response?

"Yes, it just can't interfere with other work".

I checked with Supervisor. HR has a blanket approval on all IT overtime, and I wanted to make sure that email said what it did. Supervisor and I were pretty sure he hadn't quite gotten the connection, but we agreed that's what it said...

All of us have put in at least 20 hours of overtime watching training videos - each - for the last few weeks at time-and-a-half. A few of the guys actually did the full 40. Payroll blew a gasket. Finance blew a gasket. Boss hasn't rescinded the order, however, or told us we can only watch so many hours a week...

So every day I clock out of work, drive home, clock back into work and watch training videos and get paid to wash dishes, cook dinner, fold laundry, crochet...

Posted Jul 3, 2018, 4:06 PM UTC

1.9K60
zombie_dbaseIV•

If you want to move up, congratulations: your department will soon have an opening for a new department head.

756
merules3•

Please keep us updated it sounds like big boss is about to get his ass reamed

401
micahamey•

Funny how we all use these common phrases like getting your ass reamed.

You never know how bad it actually is until you ream a pipe and see the damage.

93
broken_softly•

That’s a good point.

googles

... And now I will never unsee that.

35
Malikissa•

... And I shall learn from your terrible decision making and NOT Google that.

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Shippolo•
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acepiloto•

Nope nope nope.

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[deleted]•

[removed]

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MadArchie•

Maybe he can make some ass teamed training videos

14
Tatermen•

I think Ass Teaming videos belong on YouPorn, not a training site.

13
trekie4747•

What if it is a porn training site

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john_dune•

I did that with training videos at a retail store i used to work at. I was promoted to a store tech, and my store manager kindly informed me that I should be setting examples for training videos and be ahead of the game when it came to being trained, and that I was to make this a priority. We were authorized to get 15 minutes of extra pay per video watched (they were usually about 10-15 minutes, so it was reasonable).

Most of them were total BS, and i just went about doing my real job, being busy, until a month later, my manager strongly informed me that I needed to do them. Being the keener I was... i sat down over an entire weekend, and queued up multiple video clients in multiple browsers and proceeded to watch all the videos... about 260 or so IIRC.

Come next pay period, in the extra hours, i submitted proof of me watching 260 videos (it was verifiable with an online checklist), and my manager flipped out when my pay essentially tripled in that time period.

I calmly reminded her she instructed me to get ahead of the game, and that I couldn't be any more ahead now. She ended up paying me out in 5 hour chunks (to avoid overtime) for the next 4 months.

It was great.

202
Tranic85•

I don’t think it was legal to spilt up your hours like that to avoid OT pay...

178
dukeofnod•

They also didn't technically watch them. Multiple videos playing in different tabs. It's not something I'd push.

"so, you watched 65 hours of video during a 48 hour weekend?"

152
JohnRoads88•

Just speed the videos up. I watch most of my YouTube videos on at least 1.25, or 1.5 if it is just talking videos. After doing it for a while with the same speaker, you can still get 90% of it at 2x speed.

59
jordanjay29•

That's not a standard feature with most embedded video players.

28
john_dune•

its not, but it was less of an issue than pissing her off.

27
Sprocketvgc•

Lucky you that you weren't let go from the company (the hypothetical reason isn't important) or else you would have needed a lawyer to get the back pay you were due.

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john_dune•

Wouldn't be worth it to be honest.

5
racketmanpizza•

It was TOTALLY NOT legal for your boss to split that up.

10
DaddyBeanDaddyBean•

I like you. This is beautiful. People close to me have gotten chewed out for "unauthorized overtime" ... chewed out by the very same person who asked them to stay late and said he did not care if it was overtime... so this tale is just awesome. I can't afford gold, but stop by after work and I'll give you some aluminum foil!

82
onaclovtech•

If its one of those fancy aluminum foil bals thats all mirror finished, Id be down for that kinda karma

16
Nurripter•

I guess all you can learn from that is to make sure the boss puts it in writing and signs off on it. Hard to yell at someone if they followed what you wrote.

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blobcat123•

At this point, probably by the 75 overtime hour mark, you could learn some day trading, then get paid to get paid.

35
BossMaverick•

My employer also bought into an internet video training service, so we were required to watch them every month. To give the producers credit, the primary "instructors" were great back in their prime and were well known, which helped sell the program. The problem was the "instructors" were past their primes. You could tell the producers had ran out of useful topics long ago, the instructors didn't know modern techniques, and they were relying on poor quality "guest" instructors to teach modern things. Information was bad but not bad enough to convince the boss to go to his boss to cancel the video training.

There was finally a training video on safety that instructed us to do the exact opposite of what was the common safe practice. The primary instructors even gave a warning that the "guest" instructor's method was controversial but they still endorsed it. Our jobs are dangerous enough but the new method was essentially, "forget the common safety method, do this method because while the resulting injury will be severe to you, the incident will be over more quickly". If we were a construction company, it'd be like removing fall protection harnesses and teaching workers to land on their hard hats for survival in the event of a fall.

There wasn't a single person that thought the new method was safe enough to even try it for malicious compliance. I don't think the boss even believed the video had that bad of advice until he watch it after countless complaints and a couple, "do you REALLY want it this way?" The main concern by employees was that a new person would watch the video and obey it out of ignorance.

The boss watched the video and the video training service was promptly cancelled.

34
bobdanderson•

Damn son. I guess it is true that people are promoted to their level of incompetence haha

30
TrebledHeart•

There is nothing better then being paid to crochet!

28
C1awedOP•

I just got home and started my afternoon routine.

My work laptop is on the desk next to me, happily yammering away about disaster plans and vital communication.

There is a cold beer next to my keyboard.

As soon as I hit "save" on this comment, I'm going to hit the "Skyrim" icon. :)

I've also been working on a crossstich pattern - it's so, so satisfying to watch these videos while I work on it. I got it off Etsy - it's a xstitch "Field of Fucks" meme....

51
Rob3512A•

I imagine finance are going to shit themselves when they see the overtime fees.

17
trekie4747•

They already did

3
TheFlamingFedora•

If you're watching them at home, can't you put on the videos then do something else?

EDIT: I can't read

15
BurnAccount1974•

Reread the very last thing OP says

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TheFlamingFedora•

heck

13
Rob3512A•

NO swearing on our GOOD CHRISTIAN server! ^/s

16
Daealis•

I've yet to see a training video that was informative, or even useful. Most videos could be cut into 5 minute snippets and a single page of written text, and the contents would be faster assimilated and better retained.

Watching 20 hours of bullshit weekly to do exams sounds like a waste of time, especially if it's IT related: Exams are done with Google open on the second monitor and nothing sticks after the answers are sent.

15
Gogo726•

Doesn't even have to be 5 minutes. "Don't be a dick to customers" There, all done!

6
IanPPK•

A lot of them aren't meant to be useful, they're meant to be a CYA on the company's part in case you (generally speaking) fuck something up and blame them for you the lack of training. Some places like hospitals have annual compliance training, and people still get dinged for violating compliance policies in the stupidest ways.

4
mr2jay•

I love stories like this when the offending side can't swallow their pride and admit they are wrong. Go down with the ship you prideful idiot lol

13
penkster•

Betcha a nickel the new bossman isn't watching dink.

11
Imbalancedone•

I don’t swear often, but F—k yeah! That is glorious.

5
anonymousforever•

oh, your training videos are as mind-numbing as mine, huh? Some of mine are guaranteed electronic anesthetic. I literally have passed out watching them due to the monotony of the computer generated voice.

5
Random-Rambling•

My boss literally tells us to buy caffeinated drinks before watching training videos

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dman2life•

That's amazing.

4
greyingjay•

Did something similar when I worked retail one summer. The company had a bunch of training videos organized into little courses, and you’d earn a silver pin to wear next to your name badge when you were “certified” in a particular topic. And of course this was all on the clock, and sitting watching videos is obviously easier and more fun than being on the retail floor.

Result: I got certified in the topics I was asked to. And then I kept going. Every day after my shift I’d sit down and watch training videos for another hour or two. After a few weeks of essentially padding my hours, and four new badges to wear, my boss got wind of it and said, with a little twinkle in his eye, “Ok, that’s enough training for you!”

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Mnementh2230•

LOVE it.

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Gamer_Jack_Gameson•

AMA Request: SysAdmin who fucked shit up for a month low key before quitting.

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[deleted]•

[removed]

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