Mandatory training videos, you say?
I do tech support for a medium-sized retailer.
About a year and a half ago, we got a new boss. Old boss was an incompetent asshole, so this was a good change. At first, new boss seemed like a breath of fresh air.
Then, as many new bosses will, he started changing things.
There was a lot about the department that needed to be changed; old boss' mismanagement had left us undertrained, understaffed, and incredibly disorganized. But new boss' changes didn't stop at the necessary, he started feeling the need to replace things that did work just because it wasn't what he'd had or used at his previous job.
I'm sure you all know the type.
One of the changes new boss made was to sign us all up for a training website where you watch videos and take practice exams. Now, this site costs a moderate amount of money to sign up for, so he added a requirement of 5 hours of training videos a month, which we do on the clock. All of us were fine with this; it gave people a break, and many of the video training tracks are certification training.
Then one coworker quit. And it took forever to replace him.
Then another coworker quit. And it took forever to replace him.
Suddenly, our workloads had shifted. We'd lost two people who knew the systems inside and out, and gotten two noobs. On top of that, one of the two had been a sysadmin, who we discovered had been screwing shit up for months, and we only discovered the damage after he'd left.
This on top of all the unnecessary changes new boss was making left us very short on time. We had to prioritize helpdesk tickets and users, of course, and right below that was all the projects new boss had heaped on us. Training videos dropped to the absolute rock bottom of our priority list, and for several months were completely overlooked, by us and boss.
Then, last month, boss realized that we weren't watching our videos. He sent out an angry email reminding us that we need to watch videos, and picked our 4-5 training courses for each of us to watch and take practice exams on. He decreed that these were mandatory, and needed to be a high priority.
So, we immediately, like good little workers, dropped everything else to watch training videos.
Supervisor, our network supervisor who is technically between Us and Boss, walked out of his office to find no tickets being worked on and 11 techs watching movies. He stormed over and demanded to know what we were doing. We pointed at Boss' email. He told us to get back to work, and went and raised hell with Boss.
We thought that was the end of it. Then, a week later, another angry email, this time with another mandatory training video for all of us on "Communications". (Turns out being overworked makes techs a bit short tempered...) He stressed, in 24-point red font, that this video series was Mandatory with a Capital M, and a Priority with a Capital P.
I added up all the little courses that he'd assigned me. This didn't come out to a few hours of training, oh no.
The courses he'd assigned me to take came out to over TWO HUNDRED AND FIFTY HOURS of videos.
So I sent out an email, ccd to the whole department.
"Hey, Boss? That's a lot of training videos. There's no way we can watch them at work and still get our tickets done. Can we clock in and watch them after hours?"
The response?
"Yes, it just can't interfere with other work".
I checked with Supervisor. HR has a blanket approval on all IT overtime, and I wanted to make sure that email said what it did. Supervisor and I were pretty sure he hadn't quite gotten the connection, but we agreed that's what it said...
All of us have put in at least 20 hours of overtime watching training videos - each - for the last few weeks at time-and-a-half. A few of the guys actually did the full 40. Payroll blew a gasket. Finance blew a gasket. Boss hasn't rescinded the order, however, or told us we can only watch so many hours a week...
So every day I clock out of work, drive home, clock back into work and watch training videos and get paid to wash dishes, cook dinner, fold laundry, crochet...
Posted Jul 3, 2018, 4:06 PM UTC
If you want to move up, congratulations: your department will soon have an opening for a new department head.