Can't charge with a usb C to C cable, Only usb C to A.

My phone will not charge with usb c to c, It only charges with USB C to A cables. I have tried multiple usb c cables and power adapters and nothing. It will only charge if I have a usb c cable in and reboot it, sometimes it takes multiple reboots to get it to recognize the usb c to c cable. Once I unplug the usb c to c cable, it won't recognize it again until I reboot it. I have plugged the c to c cable into my computer and it doesn't even see a device connected to it. A usb c to A cable however is recognized instantly and will charge immediately. I have done a factory reset too and still nothing. Has anyone else had the same problem and if you did, did you fix it or what?

Thanks. Azazel.

Posted Aug 12, 2018, 11:47 PM UTC

813
useryourname•

I think this is a known issue unfortunately, I've seen it mentioned a few times here. This and the headphone dongle situation.

3
mikesmith0890•

Had Verizon replace mine for this issue. Except additionally for me, it would shut the phone off when using C to C chargers

3
bjackson171•

I had this exact issue. Did the replacement phone have the same issues? I just sent mine back for a replacement today.

2
mikesmith0890•

Nope. Replacement phone from Verizon (asurion) works great.

1
bjackson171•

Even with the Pie update?

1
mikesmith0890•

Updating to pie now

2
mikesmith0890•

I'm still on Oreo

1
Azazel90xOP•

Yeah, Mines out of warranty. I probably should've mentioned its a OG Pixel XL

2
furnace1766•

My oem charger didn't fit well. Ordered Amazon basics and it works perfect.

1
josecuriosoQuite Black•

I have the exact same problem and after contacting support they said they would replace it

1