I recently purchased a TCL Roku TV (55S515) and I am having serious sound volume issues. When on OTA the sound is loud even when volume is set to 9-10. However, when using Directv Now I have to bump the sound up to 25-30 to hear it. Netflix seems to be someplace between the two.
Is this a common problem with these TVs? Does anyone have a solution?
Posted Sep 10, 2018, 12:45 AM UTC
I just got the 405 and it's the exact same as you mention for most apps for me
This is happening to my TCL as well.
Seems like just an audio source issue? I guess there is no "audio volume leveling" across the different media/inputs. Some TVs have that option that ensures audio volume is the same for both the show and the commercials so that the commercials don't come blaring on.
I'm not really finding much for audio options on the TV. I wish I had known. I probably would have gone with a different brand and stuck with a stand alone Roku.
Do we know if other TVs have the same issue? Vizio p55 f1?
No idea.
I have a TCL and an Insignia. Both do the same thing. * Choose audio type and it gets louder.
TEMPORARY FIX: The volume just doesn't have any strength to it...UNTIL you hit * and change the Sound Mode and change it back. EVERY TIME. This brings the volume back to its original glory, but man, it's a pain to have to do that every time you turn the TCL/Roku on. (This works on both of my TCLs, BTW)
Have you tried a different tv?
The TV is running the Roku os. It is built into it.
Hi there! Thanks for reaching out. We'd like to gather more info and take a closer look here. Please send us a private message with this thread linked, and include your Roku account email address, the serial number of your TV from Settings>System>About, and any additional details about the issue you're running into. We'll follow up directly.
I'm also having this issue, my kids turns the volume up to 99 and then it's normal volume. This is mainly in Netflix that the issue persist for me.
Does this TV not have auto Volume Leveling like most TVs out there? Even my old CRT Sony was able to auto Volume Level between TV shows and commercials so that commercials are not obnoxiously loud when they come on.
I have had this problem and sent follow-up PMs but nothing back from you guys... :(
Just another user with the same problem chiming in. Honestly it's not even just between apps/inputs, but even a single app or input will have a variance of up to 15 volume steps in terms of what sounds "normal" from one usage to the next. TCL S515 here
I'm having the same issue on one tv..I have 2 of these tv's,but the issue persists on one of them.If I hit the * button on the remote and change sound options it gets loud..But I have to do this every time I turn on a movie.
Yeah same, this is why I hate Roku. The volume is always inconsistent through different apps (usually much too low) that's why I had to get a fire stick for my s405. Quick fix, no issues 👍
Mine started doing this after a recent update.