Just a G403/G603 scroll wheel/quality rant.
I've had 3 g403s, 1 g603 with all the same scrollwheel issue developing.
- First g403 super rattling scrollwheel out of box, even slow movements would make the scrollwheel hit against the shell and cause fairly noticeable feedback. (2 months from first ticket to actually receiving replacement o.o)
- Second G403 was pretty good initially but after a few months started to be as bad as 1st one, except I also think the switch simply broke as well as it also randomly produced very weird feedback when scrolling but not always.
- Third g403 was simply put, just a lemon. Buttons, sound, some weird internal rattle and scrollwheel rattle, everything on it was just very bad.
- G603 same as my 2nd g403, everything nice for a few months, now the scrollwheel moves around the same. The dpi button is totally loose, also on the backside if you grip it, it will cause some creakiness. (Logitech "downgraded" me to the g603. I paid more than that mouse is worth, but I do like the battery life on it so...)
All these mice also had/have the same "issue" brand new, if I scroll up it's noticeably different from scrolling down, it's just overall fairly random in the way it sounds or feels. Probably because of the loose plastic that sits in the scrollwheel assembly.
Logitech's support is ok, slow but they ship out replacements (so far). But honestly I'd rather not have to write a ticket at all, just improve that QC before they mass manufacture a mouse with an engineering flaw.
Im not gonna try to fix/repair a in-warranty mouse that keeps breaking, Logitech just needs to stop making crappy mice to not have my nag them every time the mouse goes to shit within the warranty period. Logitech only makes the G403/G703/G603 with the shell, that all have the same problems/scrollwheel design, and the Pro wireless with a somewhat similar shell (Well to some extent) being stupidly expensive there isn't another "option" I currently want or Logitech will provide, they will not replace my G403/603 with a Pro wireless, thats for sure. They didn't even replace my g403 with a g703, but instead a g603. ¯\_(ツ)\_/¯
I actually really like this mouse, but the scrollwheel is simply not lasting long to an acceptable standard, especially not for the price that I originally paid for it. If im paying so much im expecting years of use, not a few months before im getting frustrated with it's core functionality being faulty.
Posted Sep 23, 2018, 9:27 PM UTC · edited