Source
r/xboxone•
Rexory

Did xbox just eat my $50 gift card?

I just entered a $50 code and confirmed it then it spit out an error. And it doesn't appear to have loaded onto my account. Also my subscription/payment & billing pages wont load either. I tryed to purchase a game but the money didn't get put onto my account. Anyone know whats up? It doesn't say there's a service alert. Do i just have to try the code again later or am i out $50?

Edit:It seems to be working now, if anyone of you guys had the same issue try redeeming the code now.

Posted Oct 12, 2018, 6:57 PM UTC · edited

920
bwheels13ShoeThiefRexyK9•

try it again later and if it still doesn't work contact support

9
homercles82Xbox•

It's in their end for sure. Same problems here.

5
RexoryOP•

Yeah, thank's the info, I've never had this happen before.

2
bwheels13ShoeThiefRexyK9•

same here just tried looking at my recent game purchases and cant

0
mindaz3•

It seems they are having some issues. I tried redeeming my gift card just now through the xbox app and I too got an error. Alo xbox site redeem page won't load also for me.

3
hulksmash865XboxOne•

Just wait, and try the code later. May be an issue on their end. If not, contact support.

1
SolidVegetable•

There are issues with Xbox Live, no worries, your code should still work after they solve what they have to solve.

1
RexoryOP•

So i would just re-enter the code then?

1
Bunch_of_Bangers•

If your credit doesn't show up, then yes.

2
giansante89•

Im having the same problem their working on it right now

1
nikktheconqueerer•

There's service problems going on rn so check online in a bit. I was on call with support for the same issue and some of their servers were down

1
SightlessKombat•

Apparently there may be issues with redeeming codes so that could be your problem right there.

1
GooooooooBills•

Microsoft is having problems with the payment menu accross the board. I ran into problems even getting to the menu to make a change on the xbox, my phone, and on my computer.

1
JB87RFC•

It’s an issue

https://reddit.com/r/xboxone/comments/9nn3zo/tweet_issues_with_subscriptions_and_redeeming/

1
EdgySoviet•

Yeah I just got a $100 code today and I’ve yet to be able to redeem it. Should be fixed soon.

1
[deleted]•

[deleted]

1
BlazeHashiramaSensei•

Had same problem earlier bro. Just give it some time and mine worked. Hope same works for you.

1
PrimalHunter70•

Feed me a stray Xbox gift card

1
AttackOfTheDeadMan•

No, an Xbox is not capable of eating.

1
RexoryOP•

Lol.

1
MxG_Grimlock•

How the hell should we know? Call support.

0