Zen purchase issue

So I bought some zen a couple hours ago. Got an error when I confirmed, the purchase is showing as completed, but I still did not receive the currency in-game. Already sent a ticket but I don’t think they’ll answer until monday.

Anyone encountered this issue before?

Update: 28 hours since I submited the ticket, no response yet and still didn't receive the zen. Apparently their customer support doesn't work on weekends.