Device configuration is missing options. Cant change the "inactivity turnoff" from last firmware patch off

Software
Device configuration is missing options. Cant change the "inactivity turnoff" from last firmware patch off

Posted Oct 20, 2018, 10:50 AM UTC

72
KadjungaOP•

Updated the firmware about a month ago and it randomly started to shut off for no reason. Sometimes turns off 5 minutes after turning it on, sometimes after 3-4h.

The solution to fix it supposedly was to go into the device configuration and turn off the inactivity flag, but i can not even reach the configuration page, it loads blank.

Tried restarting the app. Sometimes it mentions that the engine is missing as well and i cant launch it from even /Program Files/Steelseries.

any advice what i could try? The frequency of them turning off is rising and becoming really annoying

1
JHunz•

Please file a support ticket and upload your log files and database (they should reply with instructions).

1