Hey everyone, not necessarily just Barista related, but it's the Holidays and people get desperate. Remember to train your baristas to spot and avoid quick change and other scams.
Sorry if it's not allowed. Just a friendly reminder that financially motivated crime is extremely high this time of year.
One of my most experienced and intelligent Baristas got scammed today by a slight of hand trick. Reviewing the camera I recognized it as someone who tried to quick change scam me last year around the same time ago until I told him I knew what he was trying to pull. Unfortunately even the smartest fall for it.
We've also had someone try to scam us for a refund, scam us by saying we gave them a fake $20 and scam us on square by saying they had to enter a gift card number through "other payments" method in the past month.
Posted Nov 24, 2018, 10:48 PM UTC
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Can you expand on the Square gift card scam? We have the square pos and I wanna make sure we don't fall for it. Usually no issues at my shop though.
There's an "Other Payments" (I don't know the exact name haven't looked at it in a while) option in the payments menu. No matter what you type it it'll accept it as payment. They came in and told the owner they had a visa gift card but it had to be used in a special way on the register and they walked her through typing in the card number on that other payments screen and the transaction went to the tip screen, then receipt screen and even rewards just like any other form of payment that works. What that screen is actually for is to record like goods and services trades or none tender transactions. So like if someone was trading you a service instead of paying cash for a cup of coffee.
They got our neighbors for over $90 in Togo food but luckily only two signature drink lattes from us. Pretty sure they run the scam successfully often.
Seems far more complicated for someone who knows the square POS software.
Pay with credit card.
On the screen to confirm payment/choose tip (or sign if needed) hit cancel, cancel.
Click on payment button. click other payments -> check and the payment goes though.
Click though any screens, back to the POS interface.