Thank you dell social media team.

I'd like to thank and highly commend the dell twitter team for resolving my hardware troubles.

Unfortunately I was given an incompetent case manager through the standard Dell support system which resulted in many delays and unsuccessful repairs.

The Twitter team kept in touch the whole time and kept the pressure on the warranty to team. This resulted in my case manager being changed eventually and finally a solution.

I'd like to recommend that anyone who has issues with Dell support contact the Twitter team, who will on your behalf apply pressure to get your issues resolved.