Thank you.

You need to be told that more often as you put in so much time and effort to work with us players as much as you can while continuing to be kind and supportive.

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I'm sure you get many tickets with extremely frustrated players, probably using profanity and hateful language to incite a response from you as they are consumed by anger and frustration that things aren't going our way. I'm sure you deal with those persistent players that will create multiple tickets, never let a ticket go, and will never accept an answer. I'm sure you have those players that threaten you with lawsuits, threaten to refund the game, threaten you personally, and do everything in their power to direct their anger toward you so that things are resolved in the way that they want it to go. I thank you for dealing with those players and maintaining a happy attitude with those pleasant players even though I'm sure your job is extremely stressful.

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I thank you, support team, because you support us even though I am sure it is difficult and stressful to support us.

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Recently, I've had a ticket that didn't get the response I desired. The short version is that I have an account in which I purchased the core game around release, took a hiatus, bought HoT even though there was no apparent upgrade path (thus essentially buying the core game again), took yet another hiatus, and have recently gotten back into the game with the intention of joining WvW. I had been informed that there was a free server transfer for upgraded players, and was dismayed that I was not able to gain the same courtesy as I had paid much more than a normal f2p upgrader and had never taken advantage of a server transfer in any capacity. I was frustrated that I had paid so much already and yet, unlike f2p upgraders, I had not been able to "store" my server transfers; I had lost the ability b transfer to a server for free despite never taking advantage of the free server transfers whereas free upgraders can wait until they have a desire to transfer servers to use their free server transfer. This situation was very frustrating to me as the only option I had to transfer servers was to spend more money after I had already spent a lot of money on the game (or delete my 6-year-old characters). I made a support ticket and they were not able to offer the same free transfer to me despite my circumstances in which I had not ever transferred servers in the past.

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I was frustrated, yes, but I was respectful to the support team. And even more so, they were respectful, kind, and accommodating to me, which is the purpose of this post: to thank the support team for their kindness and care. I'd like to specifically thank GM Ultra Viper, who handled my ticket, and u/Dornsinger, who reviewed my ticket after I had made a last-effort appeal to get the situation resolved. No, support had not given me the answer I wanted, and I admit that I am disappointed. However, I am extremely thankful for the efforts of the support team and their kindness and respect as they dealt with my persistent messages which were essentially essays that the support team read through and considered. The responses of the support team were speedy and kind, and I want to, as a person and member of the GW2 community, thank them for all that they do.