RT-AC88U - Comcast / Xfinity - Your ISP's DHCP Does Not Function Properly

Solved!

Hi All,

I wanted to post a solution I found out for this issue. I noticed during my troubleshooting that there were several posts on Reddit about this issue without a good solution posted.

  1. Turn off both devices - Modem/Router (I was using a NetGear Cable Modem)
  2. Turn on Modem - Connect directly via Ethernet bypassing router
  3. Release & Renew your IP once the Modem is up. Confirm everything is working. This likely means that everything is A-Okay from Comcast's perspective. If it works - don't bother calling Comcast Tech Support they won't help you with the AC88U.
  4. Turn on the AC88U - plug the ethernet back into the modem as expected. Connect over SSID or LAN (LAN Preferred).
  5. (Optional) Factory Reset the Modem by holding down the small red button for 5+ seconds until the power light blinks. Give it about 10 minutes to reset.
  6. Setup your AC88U as desired. (Auto IP, No Password for ISP, etc.)
  7. Advanced Settings > Disable IPv6 (Unclear if necessary, but most folks are happy with 192.168.1.0/24)
  8. Advanced Settings > WAN > DHCP query frequency > "Normal" (Also unclear if necessary, but...)
  9. Advanced Settings > WAN > Hit 'Mac Clone'
  10. My internet turned back on...pretty much instantly.

Hope this helps someone in the future.

Posted Dec 8, 2018, 8:37 AM UTC · edited

11

Is your modem set to bridge mode?

1
Zaze421•

Mac clone fixed it for me. Thanks a bunch.

1
DlarOP•

Happy to help. 3 months later. lol

1
gnulynnux•

THANK YOU!! This was very helpful. Mac Clone was necessary for me.

FWIW, I am using Merlin 384.11. I had this issue with the stock firmware too, upgraded while troubleshooting.

1
DlarOP•

Happy to help, glad you got it working.

1
gnulynnux•

The problem is occurring again only 10 days later, and the above solution no longer works...

EDIT: It turns out my ISP was down. Woo! No problems.

1