Customer Service

I would love to hear your stories about the good and bad customer service you find with SC's help desk. I personal thought at no time..... long long ago that they were great. But to be candid these days they open and close tickets with little regard much less respect for the community. Just my opinion of course. But one has to pause and ask yourself why? Anybody know of any other business (other than the Department of Motor Vehicles) that is less helpful or has less information?