DS4 controller disconnects/lags when PS4 camera is plugged in, but is fine without camera plugged in.

Just got a re-conditioned PS4 from a mall store, the controller was glitching, dropping out, and disconnecting randomly. I took it back to the store, they tested a new controller with it and it worked perfectly. I took it home and hooked it up, and it went right back to glitching and disconnecting.

What was different? I had plugged the PS4 camera in at home.

I unplugged the camera and the controller started working perfectly. No glitching, lagging, or disconnection. Plugged the camera back in, and it went right back to glitching and disconnecting.

Has anyone ever heard of that before?

I bought the one year extended warranty, so I'll no doubt get a replacement if they cant figure it out.

Posted Jan 23, 2019, 4:24 PM UTC

05
JJCapriNC•

Never heard of that before. Got a friend with a camera u can try?

1
Reality_ObserverOP•

No, I have no friends. This is actually my first console ever. Just got it so the kids could play Just Dance with the camera.

The camera is working fine on it's own. The DS4 controller is working just fine on it's own. It is just when the camera is plugged in the DS4 stops working. It must be a problem with the console.

1
JJCapriNC•

Makes no sense. Bring it all to the shop. Try diff usb port... hmmm

1
Reality_ObserverOP•

Got a replacement console. The new one works perfectly. With or without the camera. Wired or Bluetooth controller. Must have been a defective motherboard/gpu in the original unit.

1
JJCapriNC•

Yes! Awesome

2