Ive been using the app for two years to exchange and send currencies without major problems and frankly im puzzled by all the negative reviews on here lately.
Yes support was bad in the early days but they’ve improved it still want to see a phone number. Just wanted to share my experience here
Posted Feb 3, 2019, 6:45 PM UTC
Support is as BAD as it was. Just now they reply in minutes, not hours and days as in the early days. I always check how many days support agent is working at Revolut and as rule of thumb it is 60-80 days. So what you can expect from young hipster without any decent experience?
Probably the most shocking is a total censorship of everything with even minimal negative or "inconvenient" aspect, e.g. bug, at the official community forum. Somehow I can not grasp how hipsters live in such a schizophrenia. On one hand they shout about openness and on the other... ban, delete, censor, ignore. These new unicorns very quickly become far away from their early days culture, but "forget" to change marketing BS. Try to sort something out with e.g. Airbnb and you will quickly realise how good old fashioned hotels are at customer service. The same applies to some normal banks and they are catching up on technological level. The only question remains how long Revolut will subsides customer at a loss.
Go look at my post if you want to see why the reviews are bad
Banks usually charge 1.5-1.75% on each FX transaction abroad (check your credit card bill) and an additional surcharge on FX rates (~1.8% depending on Bank). I checked myself, with Revolut I usually save around 35 EUR for each 1'000 EUR FX equivalent spent. Banks usually only provide minor cashback and Revolut is much cheaper if you calculate it through. Beware that on weekends there is a surcharge on the rate because of potential FX fluctuations (~0.5% depending on currency), still, savings are huge. Also if you need cash from an ATM abroad its cheaper to get it with the Revolut debit card.
Advantages:
Disadvantages:
Get free Revolut card if you use the following link below:
I’m actually in the same boat as you. Never had a large issue with Revolut. Just some annoyances. Eg. I did need to do source of funds check (three times!) but that process always ended on the same day. I don’t know why they needed me to do it three times. Each time I submitted the exact same documents (as the source of funds didn’t change...). This feels strange and somehow breeds distrust. But I’ve never had account shutdown with no contact etc.
All in all, they annoy me far less than the processes and BS bureaucracy of normal banks who want to meet with me (face to face!) with their bankers (salespeople)... So net to net Revolut are positive for me.
I would still like them , if they just didnt ban me as they didnt like what I spent my money on . Even though I proved my income at least 4 times. I really had high hopes for them .