Why even include a decline option of do not want to go to this store?

Seriously?! Why is do not want to go to this store even a reason for declining if DD if just going to send 4 more orders from the same restaurant after that decline? Why even require a reason for declining if it only adds time to the decline process? This is why so many customers get their food 2+ hours late....just keep sending orders that DD knows a driver will decline...