Source
r/buildapc•
derpepper

Will Newegg or SquareTrade exchange a defective product without the UPC code?

Troubleshooting

I bought a motherboard and sent in the mail-in rebate stuff (including the UPC code) but I just found out that the audio is pretty messed up. I'm wondering if I can contact Newegg about this and get an exchange. I also have the option of buying the SquareTrade 3 year protection plan for $8 (I haven't told them my mobo is defective yet). Does anyone have experience with this?

Edit for anyone who finds this later: Newegg's reddit guy reached out and helped me out! Just got an RMA number, hope everything works out

Posted Mar 21, 2019, 6:42 PM UTC · edited

19
werdna87•

You probably have to RMA it through the motherboard manufacturer if you cut off the UPC

2
derpepperOP•

Yeah I was hoping to do that but just looked it up and ASRock apparently doesn't do manufacturer RMAs

1
werdna87•

... They must. There's no way they don't do warranty replacements

1
derpepperOP•

From their website:

ASRock provide 1 year warranty service to Authorized Distributor, users should refer to the retailer or original vender RMA & Refund policy.

Also ASRock themselves told me to contact my seller or an exchange when I asked about my audio issues. I'll try and ask again though.

1
beast407•

Newegg wouldn't let me RMA without the UPC code ; I tried last month.

1
derpepperOP•

Bleh that sucks. I'll read through squaretrade terms real quick and hope it works out. Did you just end up holding onto it?

1
beast407•

I RMA'd through MSI and they resolved the issue for me. Was having problems with my GPU and before I found out it was the GPU and I mailed the MIR already. Hope you are able to resolve yours

2
Newegg_Support•

Hello derpepper,

​

I can definitely try and look further into this for you. Please send us a private message with your order information and name so I can explore your options.

​

Thank you,

Louis [Newegg Support]

1
derpepperOP•

Sent a pm. Thanks!

1