Surface app crashes on all my Surfaces
So I bought a Surface Pro 6 when it went on sale at Cosco.ca. I noticed that the Surface app would crash after showing the splash screen. I checked out other ones on display at Bestbuy and Costco, and they all worked. There must be something wrong if on the latest Surface the Surface app doesn't even open, right? So I decided to return/exchange. I got the same model, and this time, the Surface app worked! (Yay, now I can change my pen width!) Now, after this latest update, the app crashes again just like the last one. Is this concerning? Does this happen to anyone else? is there a fix?
Posted Apr 11, 2019, 3:58 PM UTC
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I’ve never seen this before myself. Definitely shouldn’t be happening. Try resetting the app through settings?
Sadly, terminating, resetting, uninstalling and reinstalling gets the same result.
I wonder if you try reinstalling the surface drivers? I’m not sure exactly how one does that though but I think it’s a thing. Last resort would be reinstalling OS from scratch.
Lastly is there any weird 3rd party stuff you have installed that does some deep under the hood integration that could be fucking with things? It’s possible if you had such a piece of software it could have worked before update due to it taking advantage of some undocumented aspect of windows that got changed with update, causing the software to break things.