Frequently Asked Questions
Posted Apr 29, 2019, 10:20 AM UTC · locked
13209
Problems with in-app purchases
Getting ads after purchase
First Method
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clear play store app data(not cache) from phone settings.
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restart phone
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log into play store
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open joey
If First method doesn't work
Check your connectivity
Check that you have a WiFi or mobile data connection which is active and working. A simple way to do this is by searching the web. Click on this link to search Google for cats. If you see information on cats, your internet connection is probably not the issue.
If that search doesn’t work, connectivity might be a problem. Try to fix your connectivity issues.
Force stop, then reopen the app or game
If you haven't received an in-app item you bought, try closing and restarting the app or game you’re using.
- On your device, open the main Settings app Settings.
- Tap Apps or Manage applications (depending on your device, this may be different).
- Tap the app you used to make your in-app purchase.
- Tap Force stop.
- Re-open the app you used to make your in-app purchase.
- Check if your item has been delivered.
Check the payment went through
If your payment didn’t go through properly you won’t receive the in-app purchase you tried to buy. Check if it went through using the Play Store app or Google Play on the web:
Use the Play Store app:
- On your Android phone or tablet, open the Google Play Store app Google Play.
- Tap Menu(☰) then Account.
- Tap Purchase history to review your orders.
Use a web browser:
- On your computer, go to your Google Play account.
- Scroll down to Purchase history.
- Look for the in-app purchase.
Restart the device
Sometimes restarting the device can help fix in-app purchase issues.
Update the Play Store app
In-app purchases work best when you are running the latest version of the Play Store. To update the app:
- On your Android phone or tablet, open the Google Play Store app Google Play.
- Tap Menu (☰) then Settings then Build version or Play Store version.
- Build version or Play Store version is usually at the bottom of the settings list.
- The app will update, or notify you that your version is up to date.
Make sure date and time are correct
If you have recently changed the date and time on your device, make sure the date and time are correct:
- On your Android phone or tablet, open your device's Settings app.
- Tap Date & time.
- Look for "Automatic date & time" and "Automatic time zone" and check if they’re switched on or off. Then follow the relevant steps below.
If "Automatic date & time" and "Automatic time zone" are turned off
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Turn on both the date & time and time zone settings.
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Wait a few minutes, and check to see if your problem is fixed.
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If it’s not, try restarting your device and check again.
If "Automatic date & time" and "Automatic time zone" are switched on
- If both of these settings are on, the date and time probably isn’t your issue. Check your connectivity and restart your device, or try the other troubleshooting steps.
1
Q. What does the arrow next to text to speech button in the comments do?
A. It shows you all the ancestors of a comment, with the siblings of ancestor comments collapsed. Please go through the text in this screenshot for more practical explanation
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Q. How to make Joey load a multi-reddit of my choice when the app starts?
OR
Q. How to have multireddits and subreddits together in the top tablayout?
A. Click on pencil icon next to "Subreddit or domain" in the left drawer, and add your multireddits as local bookmark in your subscriptions list.
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Q. How do I submit my system information?
A. Please use "i" button in the editor. You will have to scroll the editor action bar to the right, for the "i" button (not "!" button) to show up. The rightmost button in this screenshot.
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Q. How can I record video of a bug?
You can use this software to record the video : https://play.google.com/store/apps/details?id=com.hecorat.screenrecorder.free
1
I get "something went wrong" message on opening images.
Pictures not loading
videos not loading
A. There can be many causes for this issue,
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Your Phone memory is full, if not,
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Clear cache from Settings -> Media. If it doesn't work,
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Restart your device, if it doesn't work,
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Try changing your data connection: If you are on WiFi, switch to mobile data and vice-versa, if it doesn't work,
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Post a bug report with the culprit link. If you can get video of the bug in action, that would be great.
https://www.reddit.com/r/JoeyForReddit/comments/79g1r3/frequently_asked_questions/dpgkmfg/
1
Downloaded/shared video doesn't contain audio
Downloaded/shared video is laggy/choppy/has low frame rate
You must be facing problem with Reddit hosted videos(v.redd.it).
The v.redd.it hosted media files needs to be processed for the audio playback. Although it works for most devices, the processing capability depends on the phone and OS, which means it will fail on some devices.
You can use dedicated apps for downloading v.redd.it hosted video files in such cases. One such app is https://play.google.com/store/apps/details?id=com.tegnatiek.veddit
1
Q. What is reading list, how is it different from save?
A. Reading list is stored on your device locally, while saved posts are stored on Reddit servers, and you can access saved items from anywhere. Reading list is feature of Joey, while save is feature of Reddit.
Q. Why do I need Reading list then?
A. You can use "save" for long term reference, and use "reading list" for well, reading items later, when you have time.
1
Q. Attempting to collapse a comment with no child comments still leaves a "+" with no number (where it would normally indicate the number of collapsed children).
A. That is intentional behavior to let you know it is collapsed. If you collapse all child comments and reply to a top level comment, your comment will not appear. You will think the app is broken. But if + sign is there, you know the child comments are hidden, and if you click on the parent comment you can see your reply. I can remove it, but it is more of a hint to user that this comment is collapsed
1
Q. YouTube video doesn't autostart
A. Yes, it doesn't.
Q. It autostarts in app XYZ
A. They are using YouTube Android SDK, which has not been updated in 3 years and is known to cause crash and other bugs, that is why I have avoided the SDK.
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Q. How to rearrange the subreddits?
A. Click on pencil icon next to "Subreddit or domain" in the left drawer.
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Q. How do I remove a subreddit from the subreddit tab at the top without unsubscribing from the subeddit?
OR
Q. How do I remove a subreddit from the left drawer without unsubscribing from the subeddit?
A. Click on pencil icon next to "Subreddit or domain" in the left drawer, and hide subreddit of your choice.
1
Q. What are user tags?
A. They are tags set by you for a user.
Q. Are they publicly visible?
A. They are private and visible to you only.
Q. Where are the tags stored?
A. They are stored locally on your device.
Q. Will it override the user flair?
A. No, both user tag and user flair are displayed side by side and are colored distinctly.
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Q. How to create a new multireddit?
A. While you are in a subreddit, swipe from right edge of the screen to open the right sidebar. Press the arrow next to subreddit name -> Click add to multireddit. You can add it to new multireddit or to the existing ones from there.
1
Q. Using the navigation buttons to go through comments always snaps to the comment instead of using some sort of animation.
A. If you scroll them one by one, it animates, but if you do any other scroll, it doesn't, that is intentional. If you want to navigate to gilded comment, but that comment is collapsed, it will expand it and will scroll to it, which doesn't look nice
1
Q. How to view a post in AMA / QA view or as magazine style interview?
A. Click on mic icon in bottom left of post.
If it is not present, press, three dots at the bottom right of post, and select QA view from the bottom-sheet menu.
1
Q. How do I add a subreddit without subscribing?
A. You can add them as local bookmark. Click on pencil icon next to "Subreddit or domain" in the left drawer.
1
Q. What are subreddit bookmarks?
A. Subreddit bookmarks allow you to add a subreddit in the left drawer and in the subreddit tab at the top, without subscribing to them.
1
Q. How do I subscribe to a subreddit?
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Open the right sidebar by swiping from right edge of screen. Click on plus sign next to the name of subreddit.
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Click on three dots aka overflow menu of a post then click on plus sign next to the name of subreddit in the bottomsheet.
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