A relatively new user for a month now, I planned to use PM for work and family. So now I can't even send a email of importance to anyone, which is annoying for work stuff etc ( and after telling all about my change from Gmail)
I cannot even email support @protonmail.
More than inconvenient for me and pretty embarrassing for PM. I see that I am not alone.
What gives Protonmail???
Posted Apr 30, 2019, 3:45 AM UTC
« I see I am not alone » is an irrelevant argument. I can send mail without problem, I see I am not alone.
Now for your problem let’s try to help you about it. But it’s difficult without more information : are you using Prontomail from the website (which browser?) ? Or are you using the ProtonMail Bridge (which version on which OS with which client ?) ? Or are you using the ProtonMail app (which OS ?). Also are you using a VPN or a profile for your OS settings ? Are you connected to a public wifi or a business/school internet which may have security settings which could forbid connection to the ProtonMail sending server ? Also did you change something into your ProtonMail settings ? Are you using a personal domain ?
To be fair with you I may not be able to really help you (my technical knowledge is very limited) but with those informations you may receive good help from other readers fast.
An app on my phone, oh, and get a life hack.
Can you provide screenshots, error messages or anything?
For some reason this sounds fake.
Whatever Trump. Btw, your an idiot.
I had a similar issue, you press send. It looks like it's sending then will say failed to send. Item is in your drafts folder. The solution for me was to move onto the beta version (you can click through to be a beta tester in the play store for this app). This was a good few weeks ago so it may well be the version that resolved my issue is now in the public version.
I'd be tempted to uninstall and reinstall the app first (with a phone reboot in between) to confirm if the issue still persists.
This was on Android Pie.
Thanks pal, exactly what's happening. Appreciate your positive advice and I will try what you've mentioned.
The app is Sh#thouse and any more negative experiences I will delete. Fanboys need not apply!
If you can't handle your stuff then how are you to compete with anyone let alone G. I'm amazed at the incompetentcy of it all. Its not a glitche its a clusterf. Over 5 days now. Secure email, so secure you can't send anything.
This needs to be addressed by our support team (use the form linked below so you don't need to email us). Without additional info we can't debug and that requires you getting in touch with support. https://protonmail.com/support-form This is not something that we can properly assist you with on Reddit.