Response From Valve Support with New Info
Posted May 3, 2019, 1:29 AM UTC
126
[deleted]
1
Curious what this means for delivery times
1
I’m confident this is an out of context reply. I’ve been in a support ticket with every time there being a different support agent. The agent before said that I would be qualified for that upcoming email about failed transactions because I was able to complete a transaction. The thing is, I never completed a transaction.
I then responded with me stating that I never completed a purchase and that my payment got declined. (I didn’t say the Index)
Then I got the exact same response from the same person. I’m sure there’s going to be some emails rolling in soon for the people who’s purchases were declined but I don’t think that is what that person is talking about.
1
** Update: I got an email from Valve stating that I will receive an invite to complete my purchase and be part of Wave 1 **
It looks like we'll be able to complete the transaction. There isn't a whole lot of clarity here but it was more than they were giving us before. The whole idea of using "alternate payment" annoys me but it is way better than nothing. Plan was to use my PayPal credit to soften the blow.
For the record, I used PayPal credit on mine
Nice! Well I did get a new email stating I’ll get an invite to purchase for Wave 1. So hopefully when I use it then I won’t run into any issues