Surprised by DD giving me extra $
Posted May 3, 2019, 12:19 PM UTC
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(855) 973-1040 option 3
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It appears to be different for everyone. Mine is (650) 681-9470 Option 3.
Interesting.
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You’re using a local number. The one I posted is the national support line for dashers, restaurants and customers in the US
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That number is not local for me. The lady in chat gave it to me so that's what I use.
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It’s a local number...TO DOOR DASHES LOCATION!
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So yesterday, I took a low-value order because it would have been delivered very quickly and from a restaurant that is always finished before I get there.
But as I'm about to get out to grab the food, they sent me a +$4 double, which I declined because it was trash. They then immediately sent another double, which was +$7.xx, so I took it, assuming it was within route. Any other time I've grabbed a double from DD, it's typically very within route and easy.
The pick up was 1 mile in the opposite direction from where I was delivering the original, but when I got to the 2nd pick up, I looked down to see that the orders were in two completely different directions.
I was delivering about 5 miles North for the first order, but was only 4 had I not taken the double and driven 1 mile South to pick it up. The 2nd delivery was delivering 10 miles in the complete opposite direction (going back from where I had just come), yet the trip for that 2nd order was going to take at least 20 minutes (just driving).
I was pretty pissed and almost reassigned it, but decided I'd just take it as it was my last block.
I had to call support because the 2nd delivery was outside of my cell area and I needed to finish it. I then complained to the guy about the algorithm giving me that order when it should never have done that. The guy on the phone could clearly see what I was talking about and told me to hold. He comes back in like 2 minutes and said they'd pay me an extra $3 for that crap delivery.
Blew me away. I didn't know DD would do anything like that. I thought I'd share this with y'all because DD's algorithms aren't so great and it can really cost you all some money. I made almost $20 off of that order. Took about 38 minutes total, so not too bad.
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When you say you called support, do you actually have a phone number to call? Or were you using chat? I’ve never been able to find a support phone number.
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As I replied to 'blowingsmoke', yes, there is a number you can call. For me it's (650) 681-9470, option 3.
Send a text chat and ask for the "Dasher Hotline" -- you can't find the number anywhere else that I've ever seen.
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There is no number. Only text support.
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You're incorrect - there is absolutely a Dasher Hotline and I use it all the time: (650) 681 - 9470 Option 3
Yours may be different. Send a message to your chat support and ask for the "Dasher Hotline."
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Wrong.
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Lol. Whether you realize it or not, it's there. That center is paid for by the tips DD steals from you!
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I got the exact same 3.03 lol. Cuz I had to drive back to customers house when app went down in order to mark delivered. Had to fight them on it tho. Was the principal of it...tired of their BS. 🤨
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Holy shit - they fucking made you drive back to the customer's house?
Oh hell to the nah. What a bunch of cunts.
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No. I couldn’t mark it delivered and wait time was 30+ min So was on way home when it kicked back on. Tried just marking it but wouldn’t let me cuz GPS didn’t match up. So I just drove back so I could keep going. Wasn’t too far but was pissed. They tried saying was my app only. Lol. That’s when I went off on them.
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lol. Their app screws up all the damned time. ugh
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I've already added up all the costs for my vehicle for the last year (2018) including insurance amd depreciation amd it cost me $0.23 per mile. Go talk to some kid who doesn't know how to run a business. I'm doing just fine buddy.
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Lol - you clearly didn't add all of the costs associated with running your vehicle.
But that's okay. . . apparently this is like rocket science for you and that's okay.
Maybe you should learn to use a spreadsheet?
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But for the sake of argument, lets use your $.23 per mile.
That trip would have cost you $4. 12 - 4 = 8. You think $8 in 40 minutes is good?
If you think so, then you're welcome to keep your $12/hr and I'll stick to my 20-30.
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So you complained about making $17 in 38 minutes?
I guess you don't know how to read. lol.
The original order would have netted me $12 and I would have driven ~17 miles total. That was the "guaranteed" amount. You don't ever see what the tip is for each order - you only see it after your dash is complete and it's a compilation of tips.
You must read in there that I had not yet cleared that order because my cell phone did not work, so I had absolutely no clue what it was.
I also did not ask them for compensation. I was complaining to them about the algorithm being jacked up and that the 2nd delivery on the route was not worth what they paid.
If you think $12 for 40 minutes of work and 17 miles of driving is worth it, you've got problems, Trumpkin.
$12 for 40 minutes is $18/hr. I think that's good.
Not when you drive 17 miles to make it.
It costs you ~$.58/mile to run a vehicle.
That trip COST you almost $10.
So $2 for 40 minutes. Still like that number?
It doesn't cost ME $0.58 per mile lol. You driving a hummer? Gotta have the right tools bro.
Come on you know the gig here on r/doordash waaaaaaaaahhhh!!!!! Waaaaahhhhh!!!!!!