Source
r/applehelp•
willtrow

Macbook Pro late 2016 conundrum

Good evening guys.

My late 2016 MBP has the expanding battery issue, and the screen coating is coming away. Early adopter paying a high price...! I had a small spill onto the laptop 2 days after I bought it 3 years ago, and now these inherent issues have reared their head, apple are refusing to fix them due to the LSI being triggered.

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The laptop works perfectly well barring the 2 issues that apple have caused themselves, but theyre insistent that i have to buy a £430 top case before theyll rectify their shite battery and screen.

What are my rights here? They sold me a screen and battery that arent fit for purpose, and surely these issues arent mutually exclusive regarding the LSI. Coloured LSI or not, the battery will expand and the screen will go to shit.

Im a bit peeved.

Posted May 20, 2019, 7:36 PM UTC

26
tsdguyApple Helper•

You made several foolish choices. First was to not have the laptop checked when you spilled liquid on it. Second was to not purchase AppleCare on such an expensive piece of hardware.

I assume you're trying to have the batter replaced under the Battery replacement program which of course clearly states that any other issues will have to be repaired before the battery will be replaced.

How would Apple know that the spill was 3 years old? They should take your word?

In any case you appear to be not in the US so I have no idea if your country has any consumer regulations that might aid you. You probably should edit your post with your country of origin so people from there can advise you.

1
willtrowOP•

Id've thought the £ sign wouldve been a giveaway, and my applecare wouldve run out by now.

Seems my most foolish choice is buying an apple product in the first place. Utterly inferior and obviously a rather uptight fanbase...

0
tsdguyApple Helper•

Bahaha. Funny how people coming to a public forum for AppleHelp can be assholes about Apple hardware. Seems like a pretty stupid strategy.

I would suggest you buy a Dell laptop. They never break, never have any issues and the Dell support people will believe any story you tell them and replace expensive components for free just because you ask.

2
willtrowOP•

r/iamverysmart

0
cambookpro•

Yeah Apple have always been really good to me regarding replacements even when AppleCare had expired under UK Sales of Goods Act, but I don't think there's a whole lot they can do here. You could try over the phone but tripping the LSIs is going to be pretty difficult to get past. Might just have to pay up.

Do you have home contents insurance you could claim on? Family member had a liquid spill and ended up being replaced, of course depends on your premiums/NCB etc

1
willtrowOP•

Hey man, thanks for the reply.

The laptop works perfectly fine so theres nothing to claim for really. Its just the battery thats been flagged up as being part of the batch thats faulty. Bit of a catch 22 situation so I think i'll leave it.

2