Source
r/personalfinance•
Seld2

Online loan company debited $12 less on last payment, sent me an email saying I have a past due balance

Debt

Took a small loan with an online loan company last December. Payments have been debited religiously every paycheck and haven't missed one.

This last Friday, said company charges what should be my last payment on the loan, but debits ~$12 less than it should. Sends me an email about the past due balance.

I contacted their support and confirm with the representative what happened. She said this was made in error by the company and that the amount will be waived. Sounds shady as hell, ask her to email me confirmation that the loan is paid in full, she said will make a request to their support so confirmation can be emailed.

Go into loan website and check my account, says loan still has a past due balance. Emailed their support, explaining the situation, asked them to email me confirmation everything is paid in full.

I want to make sure this is resolved. Is this a common scam or tactic used by these companies to charge you more? First time I've ever taken out a loan online and this sounds super shady.

Posted Jun 9, 2019, 12:39 AM UTC

212
datahoarderprime•

From my experience, these companies just tend to be incompetent...I have a loan with a similar company, and making the monthly payments is a hellish experience each time.

5
sketchymidnight•

Tbh you should pay it and then request the refund before they send you to collections.

3
Seld2OP•

That was my intention when I called them, and I asked them twice, but she was adamant the remaining amount would be waived. Should I call them again?

Unfortunately, can't pay through their website, there's no option for it.

1
sketchymidnight•

Pay through the phone or something. You definitely need to record the conversation and/or get it in writing

2
Seld2OP•

Attempted to call them to make a payment again. Was routed again to a representative, representative confirmed again amount would be waived.

Was advised my account would be updated in 1-2 days.

Guess will have to wait it out and see.

1
sketchymidnight•

Got it on recording?

4
LucyLilium92•

An online loan company that doesn’t allow payment online????

2
Seld2OP•

Yes, it's odd. Payments are debited every 2 weeks from my bank account. There was no option to pay online, for some reason.

Anyways, glad I'm done with them for now. Account was updated to 'paid-in-full'.

1
wickedkittylitter•

It's the weekend and their system may not be processing until Monday. Wait until Monday or Tuesday to see if your account is updated.

2
Seld2OP•

Account was updated as 'paid-in-full' and they sent me an email message confirming it.

1