Possible explanation for recent one star?

On my way out of a restaurant last night with an order in hand I grabbed a chocolate milk for a kids meal out of their cooler, as I have been instructed to do in the past. At the drop off, out of curiosity, I asked the customer to open the kids meal to see if there was already a chocolate milk in there. There was not so indeed I was correct in picking it up.

BUT, now that I had brought it up, they rightly decided to check the entire order while I’m still there. She tells me her two Mexican cokes are missing. Two Mexican cokes were not on my app, yet they were on the receipt from the restaurant! I show customer my phone and the order listed there, and confirm for them that two Mexican cokes were not on the order I saw. They seemed somewhat OK with that, I told them to call Support and get credit for the cokes.

Tonight, at the same restaurant, I pick up a simple order with two items. Only when they hand me the order it is five items, The two that they had ordered +3 additional items. Fine, I thought, at least I have the food that I was supposed to pick up and maybe the customer had called to add some things on?

Get to customers house, and I ask if indeed they had added on to their order. NOPE. The receipt from the restaurant showed all five items. As you may imagine, the customer was very pleased with the bounty of free food.

It occurred to me while driving away that my apparent one star rating from earlier in the evening might well have been from a customer who was shorted items because my app didn’t list them.

WTF dd?! Anyone else notice this lately?