eBay won't reimburse me for return shipping on a fake item.
I bought a Dainese jacket on eBay, turned out it was fake. Seller asked me to ship it back to an address in the USA, item shipped from Pakistan, seller address is Spain. I asked eBay to step in because my Spider sense was tingling. eBay conclusion after 5 days was for me to ship out the item to seller out of my own pocket. Now I'm out $23.17 return shipping fee that eBay will do nothing to reimburse. All the links to the Dainese jackets are gone from seller's listings and seller will not return my messages. I can't even leave a negative feedback. I just got off an hour call with eBay where they said there is nothing they can do. Do I have any recourse?
EDIT: Paypal returns program refunded me the shipping cost. All is well in the world. I just feel bad that I wasn't able to leave a negative feedback because ebay took down all the seller's fake Dainese jacket listings.
Posted Jul 11, 2019, 12:06 AM UTC · edited
[deleted]
I got refunded the amount of the item, $281.22, I'm out the return shipping fee of $23.17. Paypal shows item as fully refunded. Can I still file with Paypal?
I've been buying and selling on eBay since 2014 with no issues. I trusted eBay to be a safe platform; turns out this isn't always the case.
No, you cannot. You may get a refund on return shipping if you call eBay support and state your case.
I spoke with eBay support rep and supervisor for an hour. They basically said it was my fault for listening to eBay support and shipping out the item with my own money, there is nothing they can do, and they will not reimburse me. Unbelievable.
I sent four pictures of both a real Dainese jacket and the fake one from the seller. I asked for a return shipping label from the seller. Seller said to ship it out to a USA address, when seller is in Spain and the item shipped from Pakistan. Seller asked for my paypal email. That's when I asked eBay to step in. Something seemed fishy.
After 5 days ebay said to ship out item, which I did, and gave my email to seller. That same day I got six phishing emails to my paypal email, an account that doesn't get any SPAM. Possible coincidence, but seems real shady to me.
Oh well, live and learn, I guess. I'm done with eBay.
No. The other poster was wrong. You can’t file a dispute against a seller for this. You shouldn’t have paid out of pocket for return shipping because eBay can’t force the seller to reimburse you. Try contacting eBay through Facebook or twitter, the staff that handle social media are more competent than the phone reps. eBay will sometimes reimburse you in this situation especially when their reps give out BAD information.
Thanks, will give Facebook a try.