So, I tried verifying my account by uploading my ID and taking a selfie and my account was promptly closed. They chalked it up to the third party verification system and told me it can't be reversed and if I try to open a new one the same thing will happen. So...what now? Can I receive BAT another way? Do I stop using Brave? Any help would be appreciated.
Posted Jul 12, 2019, 7:52 PM UTC
I believe uphold was the only way. Stop using brave? Up to you. I couldn't even get them to confirm my email. Hopefully we get another option to withdraw soon.
Hi u/TheBrokenNative - Do you have a support ticket number you can share with us? We would like to escalate your support ticket for further review with our team.
Just wait till other wallets are supported.
Hi u/deft_notes - We're sorry to hear that you're frustrated and would like to look into this further. If you haven't already, please contact our support team via chat at support.uphold.com or email [email protected]. If you already have a support ticket, please share your support ticket number here so we can look into this further.
#395410
At least you got that far. I can't even pass the "prove you're human" thing. What a shitshow.
Hi u/BriB66 - Please share your support ticket number so we can escalate your ticket with our support team to review.
This has been a problem for months with no fix. Don't worry about my individual problem. Worry about fixing the problem for everyone.