Source
r/Nest•
MethylRed

Nest Hello Field Of View Has Halved

Hi Folks,

At around 3.30 AM last night BST the field of view of my Nest Hello roughly halved. I cant zoom out any further and now I cant see part of my driveway that I could see previously.

Anyone else seeing this?

Posted Jul 17, 2019, 4:12 PM UTC

58
MethylRedOP•

I have fixed it, it appears enhanced mode was turned on. I have no idea how it got activated however as no one would have been using it at that time.

4
bud--•

Your cam is most likely zoomed in and set to that zoom level, you need to reset zoom to normal by clicking on the zoom button on the lower left of the live view(not recorded footage)

https://www.nest-community.com/s/question/0D51W00005Q1n6rSAB/nest-cam-zoom-is-stuck-how-can-i-get-it-to-go-to-full-zoom-out

3
MethylRedOP•

I dont appear to have a zoom button.??

1
bud--•

👍

-1
nwanerkaNest Secure•

Yes this happened to one of our customers and as a nest pro Installer we called nest and there was nothing to do but replace the unit. It went bad.

3
GTRSpectre•

https://i.imgur.com/ga5tCMQ.jpg

Are you stuck in zoom&enhance mode? My outdoor cam was stuck like that for a week before I got it back to normal

2
MethylRedOP•

I discovered this just before you replied. I have no idea how it was turned on however.

2
the_angry_angel•

Just checked, afraid mine is fine.

0