Got a new phone, and all my stuff transfer to it. However, when clicking the one time password, it's saying I have to sign in again, but it requires a one time password. No, I don't have the Emerg passcode bit for it, as I forgot it like an idiot. Is there a number I can call to get this all fixed up?
Posted Jul 30, 2019, 12:04 AM UTC
Do you still have the old phone in your possession? If so, you can use the app on it to generate a code, and then unlink it, and then set it up on the new phone.
I did this as well. You have 2 options.
Go to your old phone if you have it. Use the one time password and log in, the deactivate that key and activate the new one.
Go to square enix support and file a ticket with all of your details (address you gave on file, birthdate, and email you use for the account, plus other personal identifiable info).
They will email with more questions and if everything matches then they will release the key and let you reset.
Took about a week for me.
This is where I started.
https://support.na.square-enix.com/faqarticle.php?kid=66690&id=496&la=1
At the bottom is a contact us option.
In there you state lost token and all the details the request. There may be a few back and forths but it is pretty easy.
Please note, if you don't know the address and email on file you may have much harder time recovering and may have to use phone support plus fax and ID or other proof it is you.
Sadly my old phone is busted. I already sent a ticket, though was hoping there was a number or a live chat service I could do to make it quicker.
I did a phone call when I goofed two years ago. You kind of have to "fake" your problem till you get to a phone number. Same with chat. You can still describe your real problem in the description box but for the questions/selections, you gotta fake it.
I had to call them as well a couple years ago to remove the 1-time password from my account. It was a pretty short phone call.
Yeah I’d definitely call. The same exact situation recently happened with me haha. The number is 18587907529. It only took like 10 minutes for them to fix!
You'll have to talk to support and they can remove the otp from your account after verifying you.
Where do I go to do that? All I find is a link which just tells me to enter it in small context with an auto response on said site.