Netflix seems broken again with Firefox on Linux

Netflix on Linux with Firefox has been working fine for months without issue, and today started throwing the F7121-1331 error code. The "technical" page on this error simply recommends upgrading or trying another browser.

Thinking that Netflix might want to know that some of their customers were experiencing problems, I tried the live chat. I'm accustomed to Linux not being widely supported, but the exchange was exceptionally sub-par.

Update 1: It's working again, with no change on my part. I'm still in awe at the lackluster customer service response.

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Netflix Customer Service

Your issue is: Unable to watch anything with Firefox on Linux. Thinking the problem was that my version became too old, I updated to Firefox 68.0.1 and problem persists after logging out, clearing cookies and cache, and retrying.

You are now chatting with: Andrie

Netflix Andrie Hey this is Andrie from Netflix i will be helping you today, What is the "Email" you used to registered with Netflix?

You <redacted>

Netflix Andrie Thank you and just so we dont get disconnected, DO NOT click the "BACK" button on your device nor close or exit the browser, alright?

You okay

Netflix Andrie Due to the customizable nature of Linux, we do not have solutions available for streaming problems on this operating system.

Netflix Andrie Customers who use Linux may be able to successfully stream on these machines through our HTML5 player for the Chrome or Firefox browsers but we cannot guarantee that it will be successful.

You It was working up until yesterday without issue

You This is something that has changed on the Netflix side as nothing changed on my side.

Netflix Andrie Its not guaranteed to work

Netflix Andrie Linux is not as simple as a Mac or a windows based computer

You I am reporting a defect on your side. I am a paying customer lodging a complaint, and I am very experienced administering Linux systems. If this is the new state of normal, I'll have to reconsider my subscription to Netflix, but "It is not guaranteed to work" is not an appropriate customer service answer.

Netflix Andrie I can understand you have your own preference when it comes to devices that you would like to use

Netflix Andrie However not all devices are certified to run with netflix

You What I expect, is for you to say that you're sorry I'm experiencing problems and that you will log the incident to your engineering team as I'm probably not the only one having the problem.

Netflix Andrie We always log in and track why our customers contact us, its automatic

Netflix Andrie Its thru that and customers feedback that we get ideas on how to improve the service

Netflix Andrie Im sorry if i sounded like i was brushing you off, it was not my intention

You Can you tell me what version of Firefox is officially supported by Netflix on Linux?

Netflix Andrie Its just the way that Linux is, you can set it up on so many ways

Netflix Andrie There is none

Netflix Andrie Which is why i was telling that since its uncertified, it may or it may not run properly

You Okay, so I guess we're done. I'll give it a day or two and if the problem persists I'll cancel the account and stick with services that do support Linux like Amazon Priime.

Netflix Andrie Im truly sorry

Netflix Andrie You can request a transcript of our conversation once we end this chat. In that way, you can always go back to it in the future if you have forgotten some of the things we have talked about to save you time from contacting us back

Netflix Andrie Was i able to Address the Reason of you reaching Netflix?, Is there anything else i can assist you with today? You

No, you were not able to address the reason I contacted you, but I'm not sure you can be of additional help.

You Are you able to elaborate on what F7121-1331 actually means from a technical perspective?

Netflix Andrie Click Here

Netflix Andrie I also sent the article to your email

You I'm on that page. It doesn't provide any technical details that would let me know why it doesn't let me play the video

You And since I'm on the latest version of firefox, telling me to download the latest version of firefox is not useful.

You Nor is telling me to use an alternate browser, because I like my privacy.

Netflix Andrie That is the only information that we have

You Also, Firefox is listed as a supported browser

You on https://help.netflix.com/en/node/30081

Netflix Andrie As i mentioned earlier we dont have a multitude of options for troubleshooting Linux machines

You Is that error specific to Linux? What would you do if that error occurred on a Windows machine?

You and the person was using the latest Firefox?

Netflix Andrie You are looking at troubleshooting steps for Windows based computers

Netflix Andrie We dont have steps for linux

You Okay. I'd suggest raising a suggestion that you should document those procedures, because you're essentially telling me that I'm not valued as a customer because I choose to use Linux.

Netflix Andrie I did not say that you are not valued

You And since these pages are Windows specific, this problem would seem to not be specific to Linux

Netflix Andrie Im just stating that we dont have steps for linux machines

Netflix Andrie We cannot assume that

You So I feel like you are using Linux as a get out of jail free card to not actually address the technical problem.

Netflix Andrie I told you this on the onset

You Yes, and I didn't accept that as an answer then either.

You But we don't seem to be making any progress, so I guess this chat has run its course?

Netflix Andrie Because there is no progress to be made when using Linux machines

You wow...I have no words.

Netflix Andrie I already mentioned that we cannot troubleshoot linux

You So if I click end chat, I'll get a copy of the transcript?

Netflix Andrie After we end the conversation you will be presented with a survey and at the bottom will be an option to save the transcript for your reference

You Okay

Netflix Andrie Do you have any other questions or clarifications for me?

You No