Source
r/doordash•
cire623

DD CS is useless

last night i get a order and i know the address on file for the restaurant is closed that mall has been closed for over 3 years so i contact CS to get it fixed and they just keep telling me im at the wrong address even when i tell them im at the address the app gave me there is a 4 mile difference between the address on file and the new location. why can you not just fix the address on file so i can get the correct pay and the orders not be late due to the extra distance

Posted Aug 27, 2019, 1:38 PM UTC

48
bockyj•

We understand your concern. This is not the experience you want to have.

6
cire623OPDasher (> 6 months)•

that is about the response i got we are sry but its your fault for going to the address on the app and not the correct one

3
stevester90•

“But don’t worry we know your time is valuable to you and we will do our best to resolve this issue. Can I please have your first and last name followed by your email address?”

3
rocNlatina•

"Please let me repeat everything back to you in order to frustrate you more." Ughhhh

2
mcmartin091•

I went to a wing restaurant. The shopping center had been demolished. CS told me to wait while they tried to contact the store. Lol ok. I'll wait.

2
briguyil•

Did they get a response?

2
Moni14D•

I had the same experience yesterday except for the new location was like a block away from me and not like 4 miles away like the app said, so I got paid for driving to the old location when in reality the whole delivery was like 1.5 miles. Pretty legit. I just confirmed that I was at the right location when it said the gps had it wrong

2
cire623OPDasher (> 6 months)•

Lucky you enjoyed was a extra 8 miles ave the order was late because the game a time for delivery from the closed location

1