Jagex - With yet another disability awareness charity rolling in soon, maybe this time you can talk about what you're going to do to help disabled people play your game? There are still players being punished for using adaptive inputs, there are no colorblind options, and no resolution scaling.

Discussion

There was an incident 5-6 months ago about a streamer who was sad to find out that he was banned from RuneScape because of his use of a Steam controller and Xbox pad. You can find that thread here. There have been several people who have also claimed to have been banned for using alternate inputs due to their disabilities. You can also use the search feature on reddit to find more. Examples can be found: here, here, here, and here.

I have tried to get Jagex's attention but had no luck. It seems like a real shame that Jagex claims to care about people with disabilities, but bans them without question whenever their accounts are detected. It's not only hypocritical, but insensitive to do nothing about it.

Maybe this year you can talk about any possible changes you can make?

Posted Aug 31, 2019, 6:07 PM UTC

71675
Rsoiler•

People don’t realize how common colorblindness actually is. They might support jagex making changes if they realized it

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[deleted]•

[deleted]

24
I_Kinda_Fail•

Quests and Dungeoneering use color a lot. Being able to tell at a glance whether a key is crimson triangle or green triangle would help a lot. Any puzzle that requires color. Imagine the Path of Glouphrie puzzles where purple disc is worth 18 red discs or whatever. A confusing combination of colors and numbers for a normal player.

Many of them are doable, because lately they've been labeling stuff better, but many other games have dedicated colorblind modes to help out.

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[deleted]•

[deleted]

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JukePlz•

Well, this is more about usability than them beign doable, ofc players can use an external color picker programs to tell them the RGB value or something like that to complete content like quests if it's infrequent enough, but for things like DG I imagine it becomes really annoying for those players.

1
Kawdie•

Every color puzzle ever had to use a guide. Feelsbadman

1
avian_corvoComp March 2016•

For a while, Dungeoneering keys didn't have the colour in their name.

There's a quest with a colour wheel. Several other puzzles in quests/dg also have colours. That occult floor book case comes to mind.

Lots of potions look identical with deuteranopia, making them hard to use in high risk pvm.

The three T85 glacor boots look similar on player models.

...Just to name a few.

7
ben_g0•

With the occult floor book cases they at least also assigned different symbols to the books/bookcases in addition to colour so it seems that they at least put some thought in that puzzle. It's a bit odd that you don't see such things in the other parts of dungeoneering since they at least seem to be aware of it.

2
MediocreIRL•

Lots of potions look identical with deuteranopia, making them hard to use in high risk pvm.

Couldn't you just keybind them?

1
avian_corvoComp March 2016•

Nope. I like clicking my inventory

1
AmiralAquin•

I always wondered how colorblind people managed to play Tears of Guthix. I'm pretty sure it's unplayable to a lot of them.

9
TaurenkeyBest Comment of 2015•

Depends on the type of colorblindness, so long as they can make out either blue or green then they're solid, otherwise they out of luck. I've even checked to see if there's some other graphical tell to which color it is and there isn't anything. The streams are identical outwith the color which is a bit of a no-no for something without colorblind options.

Basically, the best tip I can give for any designers is to do everything in black and white first, if there's something that you know should able to be differentiated and it looks the same in black and white then change it. Like, for Tears, add sparkle particles to the good streams, that would go a long way in fixing the colorblind problems for that one thing.

22
IronASUKA•

Even normal people refused to play TOG.

2
PM_ME_THICC_CHICKS•

I cannot read the red text in the text box

6
ICryWhenIWee•

THIS. Checking in as a red-green colorblind person. I cant do that [[Crystal Puzzle]] at all. The colors are way too light for my colorblindness to pick them up. I have to get my wife to help me with it or skip it completely.

That's just the only example that comes to my mind right now, but there are many more.

5
Probably_Not_Sir•

I mean they changed rago ts colours!!!

1
Legal_Evil•

What % of the population is colourbind?

1
DistantFlapjack•

8% of males.

1
witwaterflesjeRunefest 2018•

Not only colorblind. What about people blind on one eye or them with really bad vision. It's hard to play RS with these disability's.

1
GuppyRS•

Unfortunately their charity events are only done to look like a socially responsible and ethical company. They get positive news coverage and the public (that don't play runescape) is more likely to see news on this when compared to negative news such as adding gambling to their microtransactions.

Beyond this, I unfortunately doubt Jagex will do anything to make it easier for people with disabilities to play without getting banned :(. It certainly is an important issue that needs to be resolved, and I hope I am wrong about it

48

Up voting for awareness. Pretty big shame to be this hypocritical in a “community” based game. Being inclusive shouldn’t be an issue that needs to be discussed. They are banning accounts for inputs based on disabilities when they can’t even keep the thousands of bots from corrupting the game economy to begin with.

25
solakfc•

This hits me right in the heart! As a quadriplegic who plays on a touchscreen and has been banned twice already this year it kills me to here about other players with disability's struggling to play and when they find a way to play they get banned. I was given a 48 hour ban on the 25th and it said if i get another it would be permanent. I am so afraid of being banned again that i stopped playing RS all together now until i can get my account looked at or they fix the ban. I understand that Jagex does not know who is on the other side of the screen but there has to be a way that we can come together to solve this issue. If any jmods would like to reach out and talk to me about this i would love too talk.

25
cereal-kills-meRainbow :Rainbow:•

The font size in the game way too small. This shouldn't be a problem for a multimillion dollar game in 2019. I know why the problem exists. The game is running on old tech. It's a wonderful excuse. It's an excuse. I can't read without struggling or lowering my screen resolution.

20
Rayl33nSchwoopsie•

This has been a problem for years.

I get headaches trying to read chat.

6
LadyMILF•

I'm colorblind too. :(

13
TinyButMaybeNot•

I can help you.^(totallynotrelatedtoyourusername)

3†
[deleted]•

🦀 $11 🦀

11
bobsnips123•

Font size is too small and there being no UI scaling makes this game really hard to want to play on a big 4k monitor

11
AHeroicLlamaRSN: AHeroicLlama•

Damn I'm on QHD and even that is too small to be comfortable

2
DethruptorDota 2/Halo/RS life•

The strobe effects, most notably the Killerwatt plane, is completely unnecessary. The effect is awful for non-epileptic people, let alone those who would have a seizure effect from this.

Consider QoL for visual output. Its shocking.

9
CyanCyborg-•

Luckily there is a prompt that shows up before you enter to turn of flickering effects if you have photosensitive epilepsy.

2
DethruptorDota 2/Halo/RS life•

To clarify my unclear comment; the strobe effect is visually not needed for the game to communicate that the Killerwatt's are electricity-themed (their silhouette style reflects this perfectly enough) and the epilepsy hazard is incidental to a terrible design choice to begin with and ultimately unnecessary.

3
CyanCyborg-•

Oh yeah, my point aside, you're totally right.

4
randomrsthrowaway•

Support. Any way to help people to escape the harsh realities they face should be prioritised this month.

8
BentokiTrim Comp ✔ MQC ✔ OSRS Max ✔•

Name a bigger duo

Jagex and hypocrisy with the charities that they support

8
JustAMogwai•

It’s because Jagex just plain doesn’t give a shit. This disability awareness crap they put on every year is a poorly masked publicity stunt. You won’t get a J-Mod reply because they don’t have any answers for you aside from some bullshit hot-air that they don’t actually mean.

7
The_Wkwied•

Likely the only thing you could do would be to contact the charities in question and ask them the same things...

5
DivineClorox120•

I remember someone messaged the charities about the unhealthy nature of treasure hunter and other aspects of the game. And Jagex told the charities some quality bullshit to cover their arses. I'm about to sleep so I cba to find the post but if anyone cares lemme know and I'll dig it up in the morning.

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Arlitub22745/24705•

they are also anti-addiction so ye, don't expect them to do anything more than talk about it

5
WorgenDeathQuest Lover•

Tbh, we should just send complaints to the actual charity since jagex isn't going to adress it themselves, if cpsl finds out that jagex is doing shady shit they might give jagex an ultimatum to fix their shit or break ties with them. No charity wants to be associated with the thing they are trying to prevent.

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agilityproi r guy who gon t33ch u less0n•

anti-addiction

How so?

1
gojlusStarted an iron•

https://www.jagex.com/en-GB/charitable-giving

CPSL Mind is a local mental health charity that provides support to individuals experiencing mental health problems, both during periods of crisis and on the road to recovery. We promote positive mental wellbeing and tackle stigma and discrimination within our communities.

I don't think exploiting a person's addiction to gambling is quite in line with CPSL's mental health ideals.
Bonus: https://www.reddit.com/r/runescape/comments/75lm69/cpsl_minds_stance_on_mtx_in_runescape/

6
Arlitub22745/24705•

Thanks for doing the digging for me

4
MadSemtex•

I'm not disabled but I have incredible pain in my arms and hands when using a computer. A steam controller helps a lot but this is actually bannable?

5
finny_rawrs•

No chance they're gonna do that unless it's profitable. Somebody once suggested they only do these charity events to get tax breaks. I don't completely understand how the tax system works for that but it's not the first time I've heard of companies profiting in the end this way and wouldn't be surprised if it's the case here considering their practices.

5
LovesPenguinsRSN: Pennies•

Pretty sure that any “charity” done by Jagex is just for tax write off purposes and a dribble of ‘good PR’ 🦀

4
QzyroRunefest 2017•

tbh jagex should rework the account creation so you can put in if you got a disability and put in what disability it is.

4
GaijinGhost•

To the top

3
Arctucrus120 Divination•

This needs all the attention it can get. ❤

3